Sales Manager - Naperville, United States - Zips Car Wash

Zips Car Wash Naperville, United States

3 weeks ago

Description

Job Details

Job Location
ILNAP E Ogden - Naperville, IL

Position Type
Full Time

Job Shift
Any

Job Category
Sales

Description

Position Summary

The Sales Manager is responsible for increasing sales revenue, increasing member count conducting sales training, promoting, and ensuring excellent customer service as well as motivating and teaching team members to achieve daily sales goals.

Job Duties / Responsibilities:

Increase Site level Sales:

Ensure all team members are well-versed and knowledgeable on how to successfully offer car wash package offerings, discuss pricing, and sell the benefits of the unlimited wash club membership
Work with management to set daily, weekly and monthly Unlimited Wash Club (UWC) goals and ensure those goals are met or exceeded by team members
Achieve quarterly and annual goals
Update KPI board daily
Manage placement of team members at pay station appropriately
Interview interested candidates to evaluate sales skills
Meet with Manager once per week to discuss overall team member sales performance
Participate in weekly sales meetings with Site Manager or General Manager

Sales Coach and Trainer:

Conduct ongoing sales training with team members to ensure the pitch stays fresh and relevant course correct when necessary
Coach and train team members on promotional events and teach how to communicate efficiently and effectively to customers
Teach how to suggestive sell a wash, teach ice breakers and how to use them
Teaching the importance of explaining the recharge to a customer
Identify trouble points in the sales pitch and change up as necessary
Coach team members on how to overcome customer objectives
Motivate and inspire to sell throughout the day
Create team motivating games and contests to insure a positive attitude in the sales lanes.

Customer Service Champion:

Ensure each customer visit is a joyful experience to encourage return visits
Offer friendly greeting to each customer
Minimize wait times
Promptly address customer complaints
Display a positive attitude with customer and team members
Greet and beat every customer at the pay station, wave hello and goodbye to exiting customers
Understand overall wash operations to effectively answer customer questions
Ensure team members are checking truck beds and looking for hitches and previous damage and calling out retracts to the guide on associates.

Qualifications

Required Skills/ Abilities:

Ability to motivate staff.
Communicate positively with managers, co-workers, & customers
Organized and attention to detail
Works well under pressure; ability to multitask
Ability to sell memberships and teach other team members how to offer memberships to new customers

Required Education and Experience:

High School Diploma or Equivalent
1+ year sales experience in retail or similar environment
Ability to work flexible hours including days, nights, weekends and select holidays

Physical Requirements:

Working in non-climate-controlled environments, being outside in all types of weather conditions
Frequent walking, standing, and ability to being on your feet for long periods of time
Ability to work independently
Ability to lift 50 pounds
Physical mobility to include reaching, grabbing, stretching, squatting
Working with loud mechanical equipment for long periods of time

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