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Head Of Account Management - Austin, United States - Wursta
Description
At Wursta, we hire motivated people and give them autonomy, training, and resources to solve problems for our clients and deliver excellent results.
We have created a new breed of consultants and technical experts in the enterprise cloud industry that combine strong technical know-how with ingenuitive and effective process improvements.
We offer a holistic, collaborative approach to Cloud productivity that is focused on customer success.Customer success means helping our customers thrive by improving user adoption experience, anticipating, and proactively solving problems, bringing ingenuity to the market, and increasing efficiency both internally and externally.
This position is located at our office in Austin, TX in a hybrid setting.Remote employees in CO, FL, GA, IL, IN, KS, KY, MD, MI, NJ, NY, OH, PA, TN, VA, WI and TX may be considered.
Key Responsibilities Include:
As a Head of Account Management, you will lead a strategic team of Account Managers to achieve retention and revenue growth targetsAct as a trusted advisor to customers and successfully establish relationships throughout the customers organizationIdentify expansion and up-sell opportunities, new use cases, and own renewing customer contractsCoordinate technical resources needed for up-sell opportunities and support issuesAct as an escalation point for renewals strategy, critical account issues, and ongoing account planningDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsNegotiate contracts and close agreements with C-Level stakeholders that maximize profitsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metrics to support revenue projections (e.g.
quarterly sales results and annual forecasts)Work collaboratively with all cross-functional teams (Support, Services, Finance, Marketing) to maintain and grow customers ARR.
Experience:
6+ years proven work experience in account management or customer success8+ years of team management experience in a sales environment including coaching, mentoring, and developing team members at all levels.
Experience:
MSP or Partner experience is a plusBA/BS or equivalent experienceAbout WurstaFounded in 2014 by a former Googler, Wursta is innovating and growing.
We are building a strong foundational team and establishing many of the elements of culture and ethics that will drive our growth for years to come.
We are also establishing partnerships with world-class software companies, like Google. Our clients range from small and growing organizations to the largest companies in the world.Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Are you legally authorized to work in the United States without restriction? *Do you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)? *Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Wursta Corporations Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categoriesis as follows:
A 'disabled veteran' is one of the following: a veteran of the U.S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A 'recently separated veteran' means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service.An 'active duty wartime or campaign badge veteran' means a veteran who served on active duty in the U.S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An 'Armed forces service medal veteran' means a veteran who, while serving on active duty in the U.S.military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Voluntary Self-Identification of Disability Form CC-305Page 1 of 1OMB Control Number Expires 04/30/2026Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Wursta Corporations Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
Gender Are you Hispanic/Latino? Please identify your race Race & Ethnicity DefinitionsIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categoriesis as follows:
A 'disabled veteran' is one of the following: a veteran of the U.S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A 'recently separated veteran' means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service.An 'active duty wartime or campaign badge veteran' means a veteran who served on active duty in the U.S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An 'Armed forces service medal veteran' means a veteran who, while serving on active duty in the U.S.military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Veteran Status Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026Why are you being asked to complete this form? We are a federal contractor or subcontractor.
The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S.
Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities.
If you have or have ever had such a condition, you are a person with a disability.Disabilities include, but are not limited to:
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