Jobs
>
Salt Lake City

    Customer Service Associate - Salt Lake City, United States - Frazil

    Frazil
    Frazil Salt Lake City, United States

    3 weeks ago

    Default job background
    Description
    Customer Service Associate

    Department: Customer Service

    Employment Type: Full Time

    Location: Salt Lake City, Utah

    Compensation: $ $21.00 / hour

    Description

    Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs

    Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Caf Tango If you are a quick-thinking, collaborative problem solver who loves communicating with all sorts of people, read may be the perfect team for you

    Position Summary

    Freezing Point's customers are businesses, convenience stores, gas stations, schools, etc. who have signed on to sell Frazil and Caf Tango products. Most of them do this using Frazil slush machines. Our Customer Service team serves as the front-line contact for stores who need assistance with their machine or equipment supplies. When technical or mechanical issues arise, the service team will also work with our third-party technician teams to arrange for service, repair, or replacement of machines.

    Salary: $ $21.00 per hour depending on experience

    Essential Duties and Responsibilities

    On the service team, every day is different. As the first point of contact for customer concerns, you will quickly learn the ins and outs of our machines, our service provider network, and the many resources available to our customers.

    On any given day you may:
    • Troubleshoot machine issues over the phone, diagnose, and dispatch service as needed.
    • Expedite service for our high priority accounts when necessary.
    • Listen to needs, ask questions, resolve customer issues through phone, email, and chat.
    • Partner with a variety of internal teams (sales, logistics, machine service, operations, and performance management) in the completion of customer service work - including repairs, swaps, and replacements.
    • Support escalated calls or customer concerns as needed.
    • Document the results of customer interactions in Frazil's CRM and vendor systems.
    • Process incoming approval requests for repairs costs and provide support to our third-party service providers and their technicians.
    • Make follow up calls to confirm service has been completed and customer concerns have been resolved.
    • Partner with the operations team to complete machine audits and document results.
    • Other duties as assigned.
    Preferred Qualifications and Skills

    Our best team members are natural problem solvers. They enjoy a fast-paced environment and are comfortable with change and ambiguity. Preferred qualifications include:
    • 2+ years in phone-based customer service role with 1+ year providing B2B support.
    • Experience relaying technical or mechanical information to customers over the phone.
    Who will be successful in this role?

    While specific industry experience is not necessary, the key skills and behaviors needed to succeed in this role include:
    • Excellent communication. You are a natural born communicator and are comfortable communicating in writing, over the phone, and in person. You keep your calm when tensions rise and can deescalate as needed.
    • You are a strong team player with a collaborative work style. You help before you criticize and always look to find the common ground.
    • You are a relationship builder, both internally and externally. You build rapport through active listening, professionalism, and kindness.
    • You have a passion for the details. You enjoy task-based work and can handle lots of "little things" while maintaining accuracy and output.
    • You are data driven. Metrics are motivating and you enjoy some healthy competition now and then.
    • You know how to manage your time, and to ask for help when you need it.
    • You are comfortable giving and receiving feedback. You enjoy sharing ideas and ways to improve team processes as well as individual performance.
    • You have excellent computer skills, including proficiency in Outlook, Excel, and Word
    Working Conditions

    Onsite office position in Salt Lake City, UT.
  • RSL Employees LLC

    Dining Services Associate

    3 weeks ago

    RSL Employees LLC Salt Lake City, United States

    Dining Room Servers / Food Server / Dining Services Associates · We are looking for energetic and friendly team members to work in our dining room serving meals to our wonderful residents. Fulltime and Part-Time shifts available with varying hours and days of the week. Great job ...

  • The Ridge Senior Living

    Dining Services Associate

    3 weeks ago

    The Ridge Senior Living Salt Lake City, United States

    Dining Room Servers / Food Server / Dining Services Associates at The Ridge Foothill · Come join our Culinary Team with our new Culinary Services Director · We are looking for energetic and friendly team members to work in our dining room serving meals to our wonderful residents. ...

  • Savers Thrifts Stores

    Customer Service Associate

    6 days ago

    Savers Thrifts Stores Salt Lake City, United States

    Job Title: Customer Service Associate · Who we are: · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where sec ...

  • Savers | Value Village

    Customer Service Associate

    6 days ago

    Savers | Value Village Salt Lake City, United States

    **Job Title: Customer Service Associate** · **Who we are:** · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future w ...

  • Evolent Health

    Associate, Client Services

    1 week ago

    Evolent Health Salt Lake City, United States

    Your Future Evolves Here · Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure ...

  • Frazil

    Customer Service Associate

    6 days ago

    Frazil Salt Lake City, United States

    Customer Service Associate · Department: Customer Service · Employment Type: Full Time · Location: Salt Lake City, Utah · Compensation: $ $21.00 / hour · Description · Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs · Freezing Point is the ...

  • Xylem Inc.

    Service Center Associate

    3 weeks ago

    Xylem Inc. Salt Lake City, United States

    · We're Hiring for a Service Center Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's mo ...

  • TEKsystems

    Customer Service Associate

    3 weeks ago

    TEKsystems Salt Lake City, United States

    : · Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints. Determine appropriate course of action and documenting all phone interactions as well as the outcome o ...

  • Xylem

    Service Center Associate

    3 weeks ago

    Xylem Salt Lake City, United States

    We're Hiring for a Service Center Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most ...

  • ittxylem

    Service Center Associate

    3 weeks ago

    ittxylem Salt Lake City, United States

    Job Details · We're Hiring for a Service Center Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving t ...

  • RSL Employees LLC

    Dining Services Associate

    3 weeks ago

    RSL Employees LLC Salt Lake City, United States

    Job Description · Job DescriptionDining Room Servers / Food Server / Dining Services Associates at The Ridge Foothill · Come join our Culinary Team with our new Culinary Services Director · We are looking for energetic and friendly team members to work in our dining room serving ...

  • Frazil

    Customer Service Associate

    2 weeks ago

    Frazil Salt Lake City, United States

    Job Description · Job DescriptionDescriptionCalling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Café Tango If you are a quick-thi ...

  • Frazil

    Customer Service Associate

    4 hours ago

    Frazil Salt Lake City, United States

    Job Description · Job DescriptionDescriptionCalling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Café Tango If you are a quick-thi ...

  • University of Utah

    Associate Director, Student Services

    6 days ago

    University of Utah Salt Lake City, United States

    Bookmark this Posting | Print Preview | Apply for this Job · Announcement · Details · Open Date 05/13/2024 Requisition Number PRN38528B Job Title Associate Director, Student Services Working Title Associate Director, Student Leadership & Involvement Job Grade F FLSA Code Administ ...

  • Hertz

    Flexible Customer Service Associate

    3 days ago

    Hertz Salt Lake City, United States Hourly

    The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The ...

  • Hertz

    Flexible Customer Service Associate

    3 weeks ago

    Hertz Salt Lake City, United States

    Job Description · Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessa ...

  • The Hertz Corporation

    Flexible Customer Service Associate

    6 days ago

    The Hertz Corporation Salt Lake City, United States

    Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to beco ...

  • Hertz

    Flexible Customer Service Associate

    23 hours ago

    Hertz Salt Lake City, United States

    Job Description · The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and ...

  • Hertz

    Flexible Customer Service Associate

    3 weeks ago

    Hertz Salt Lake City, United States

    Wage: $16.50 hourly + monthly incentives · Job Description: · The Flexible Customer Service Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the cu ...

  • Rite Aid

    Cashier - Service Associate Pt

    4 days ago

    Rite Aid Davis, United States

    Company · - Rite Aid · - Shift · - WORK_SHIFT_Swing · - Requisition · - JR034450 · - Last Updated · - Department · - Service Associate · **Job Locations**: · - Rite Aid Store Russell Boulevard, Davis, California, Job Description · **Service Associate**: · **Contribute to our miss ...