Mark Moreton

Please allow me to introduce myself:

I have been fortunate to have gained over 30+ years of Customer Service Management, Training and Facilitation experience with some of the top rated “most elite” companies, in the Cruise Travel, Hotel and Tourism Industries: Sitmar Cruises, Princess Cruises, Disney Parks, Southwest Airlines, Delta Airlines, and various hotel chains. 

My energetic personality and enjoyment relating to people, blended with my talent to defuse negative customer perceptions and turn their disappointment into a positive experience, is my passion.

I have a history in the entertainment industry as well. I am a current member of SAG/AFTRA performing in Commercials, Film and Television.

My travel experience includes: All the Americas (including Alaska, Hawaii, and Canada), Caribbean (Eastern & Western), Great Britain, Europe, South Pacific, and Extensively throughout Australia/New Zealand. 

I would be honored if you would take the time to review my attached resume’ which outlines my unique blend of Entertainment, Travel, Hospitality and Customer Service workgroup Management experience. I look forward to your response and exploring the possibilities.

Regards,

Mark Steven Moreton “Steve”

SUMMARY

• Award winning Customer Service Skills & Hospitality Management.
• Training, Facilitation & Onboarding.
• Scheduling, Staffing & Change Management for workforces.
• Extensive Travel Expertise.

Employed with some of the top rated “most elite” companies, in the Hospitality, Travel and Tourism Industries. Recognized abilities and leadership awards for delivering "Legendary Customer Service" within The Disney Company, Sitmar Cruises, Princess Cruises, Southwest Airlines and Delta Airlines to name a few.

EXPERTISE SNAPSHOT:

   ✔Operations Management: Airline Management | Hospitality Management 

   ✔Maritime Management | Cruise Director | Exceeding Profit Enhancement goals | Entertainment Evaluation

   ✔Customer Service: Quality Standards | Customer Retention | Guest Services & Satisfaction

   ✔Staff Management: Recruitment & Hiring | Training & Development | Leadership & Motivation

EDUCATION:

Southern Illinois University -Edwardsville

Rend Lake College -Ina Illinois