Service Center Associate - Salt Lake City, United States - Xylem
Description
We're Hiring for a Service Center SpecialistIf you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc.
is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues.
We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem WatermarkTHE ROLE:
The Service Center Specialist is responsible for performing sales and branch operations tasks ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion.
This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues.
We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO), health, dental, vision, 401K investment savings plan, and other additional miscellaneous benefits.
This role will also:
Processes orders for products and/or services from sales staff or direct customer contact and distributes order sheets to respective departments.
Manage inbound phone calls, online inquires and customer walk-ins
Able to perform routine tasks related to the process that they support
Strong collaboration with customers and branch staff on dealing with issues
Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
Ability to document tasks in process flows
Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary
Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
Reviews autorenewals of contracts and supports contract additions identified by branch staff
Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
Supports branch staff in compiling metrics
Assists branch manager and service staff ensuring customer requests are completed in a timely manner
Ensure correct time entries and appropriate billing is maintained for projects and service engagements
Obtain and updates forms of payment to process for service orders from customers
Ensures all service operations and part numbers are added to service orders
CORE RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Create and maintain safe working environment and culture within the organization
Take care of internal and external customer needs and expectations
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment; usually works with direct supervision but can work independently
QUALIFICATIONS:
Education & Experience Requirements:
High school diploma or equivalent
Office Administration - fast paced environment preferred
Computer proficiency to include Microsoft Suite and math skills
Skill Requirements:
Understanding of general business concepts
Strong communication skills
Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Experience with Enterprise Resource Planning (ERP) tool
Forklift Certification preferred
DAY IN THE LIFE:
General office environment and use of computer equipment.
(Light Lifting 20-25 pounds) In this role, the working environment is mostly indoors but may frequently be exposed to outdoor weather extremities, use of PPE, exposures to hazardous material, loud noise, etc.
and the physical demands may include but not limited to regularly sitting, standing, bending, stooping etc.SALARY:
The estimated salary range for this position is $24.00 to $28.00/hr. Starting pay is dependent on multiple factors, such as skills, experience and work location.
At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).
Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
Join the global Xylem team today Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work.
Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings.
Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.
Disclaimer:
The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.
Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.
Xylem reserves the right to modify this job description or assign other duties to this position as needed.#LI-JTHOMPSON1