Customer Service Associate - Salt Lake City, United States - TEKsystems
Description
:Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints.
Determine appropriate course of action and documenting all phone interactions as well as the outcome of the resolution in the system of record.
Will be communicating with customers via inbound/outbound calls to resolve complaints/claims on various lines of business. If a complicated claim comes up, this team will escalate the issue to another escalations team.80% of day on the phone
All outbound call unless a customer returns the call back
They will be given an amount of assignments each day. Each "assignment" might take 2-3 calls to resolve.
The conversations here are not "quick" and they are not measuring how fast someone answers a call, but how well they are working through the call to get to a resolution.
Skills:
customer service, call center, Financial Services, escalation calls, claims processing
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.