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    Customer Service Representative - Grand Rapids, United States - X-Rite

    X-Rite
    X-Rite Grand Rapids, United States

    Found in: Lensa US 4 C2 - 4 days ago

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    Description

    **Customer Service Representative**

    X-Rite Pantone Location Grand Rapids, Michigan, United States of America Category Customer Support Job Id R Our career site no longer supports applications submitted via Internet Explorer. For a better experience, we recommend using Chrome, Firefox, Edge, or Safari. Thank you.

    You have reviewed the Candidate Privacy Notice and agree that Danaher and its subsidiaries and related companies may process your Candidate Data in accordance with this Notice;

    You have provided any notices and obtained any consents needed to provide information concerning others (e.g., information about employment references); and

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    By submitting your application, you agree to the above.

    JOB DESCRIPTION X-Rite Pantone, a Danaher company, recognized as one of West Michigans Best & Brightest Companies to Work For, is seeking a Customer Service Representative to join our team **Position is remote and candidate needs to be within commuting distance of the Grand Rapids area**.

    **Who We Are**

    **LIFE IS COLORFUL COLOR IS OUR PASSION**

    Our mission is to advance the creation, communication, and delivery of color and appearance. We strive to be the most trusted organization delivering the best customer experience in color technology.

    X-Rite Pantone are the specialists in blending the art and science of color, we provide complete end-to-end color management solutions for our clients in every industry where color matters. Our customers are companies representing printing, packaging and visual arts, cosmetics, textiles, plastics, automotive, paints, and health care.

    ****What We Value****

    We believe that real breakthroughs come from teams that think big and respect each others differences different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers most pressing needs. And we would love to have you on this journey with us Apply today

    **In your main role at X-Rite Pantone, you will:**

    Maintain a positive, empathetic and professional attitude toward customers (internal & external) at all times.

    Communicate and coordinate with colleagues as necessary and promoting teamwork.

    Respond promptly to customer inquiries with quality verbal and written communication.

    Communicate with customers through various channels.

    Ensure customer satisfaction and provide professional customer support.

    Acknowledge and resolving customer complaints within time required.

    Product knowledge to answer customer questions, company policies, use of systems and organizational structure.

    Process orders and return forms following as well as maintaining and organizing multiple mailboxes for orders and inquiries.

    Keep records of customer interactions, purchase orders, transactions, comments and complaints for auditing purposes.

    Provide feedback on the efficiency of the customer service process and actively participating in team meetings.

    Utilize training documents until mastering all required tasks.

    **Your** **Education and/or** **Background** **Experience** **will** **include** **:**

    Bachelors degree required or High School degree with 3 years of customer service experience.

    Proven interpersonal, verbal and written communication skills, and organizational skills for frequent internal and external customer contact. Fluency in Spanish is a plus.

    Knowledge of Microsoft programs, Oracle and Outlook.

    When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

    Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    The EEO posters are available .

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

    If youve ever wondered whats within you, theres no better time to find out.

    Location De Meern, Netherlands Category Customer Support Posted Date 01/26/2022 Location Darmstadt, Germany Category Customer Support Posted Date 01/31/2022 Location Port Washington, New York, United States of America Category Customer Support Posted Date 07/29/2021 Location Saint Germain En Laye, France Category Customer Support Posted Date 02/10/2022 Location Little Chalfont, United Kingdom Category Customer Support Posted Date 02/07/2022 Location Mount Waverley, Victoria, Australia Category Customer Support Posted Date 01/24/2022 **Your Privacy**

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