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    Customer Service Representative - Grand Rapids, United States - Axios Professional Recruitment

    Axios Professional Recruitment
    Default job background
    Restaurants / Food Service
    Description

    Job Title: Customer Service Representative (Wholesale Distribution)

    Axios Professional Recruitment

    About Us:

    Axios Professional Recruitment is a leading food ingredient company dedicated to sourcing, distributing, and delivering high-quality ingredients to our valued clients. With a focus on excellence and innovation, we strive to meet the diverse needs of our customers in the food industry.

    Job Description:

    We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative with expertise in wholesale distribution. The ideal candidate will possess excellent communication skills, a strong understanding of wholesale distribution processes, and a passion for delivering exceptional service to our clients.

    Responsibilities:

    Serve as the primary point of contact for wholesale customers, addressing inquiries, resolving issues, and providing timely solutions to meet their needs.

    Manage wholesale orders from initiation to delivery, ensuring accuracy and efficiency throughout the process.

    Collaborate with internal teams, including sales, logistics, and procurement, to coordinate order fulfillment and ensure customer satisfaction.

    Proactively identify opportunities to optimize wholesale distribution processes and enhance customer experience.

    Maintain accurate records of customer interactions, transactions, and feedback to inform business decisions and improve service quality.

    Stay up-to-date on industry trends, market demands, and competitor activities to effectively anticipate and address customer needs.

    Requirements:

    Proven experience in customer service, preferably in a wholesale distribution environment.

    Strong understanding of wholesale distribution processes, including order management, inventory control, and logistics.

    Excellent communication skills, both verbal and written, with the ability to build rapport and foster positive relationships with customers and internal teams.

    Detail-oriented with strong organizational and multitasking abilities to manage multiple priorities effectively.

    Proficiency in Microsoft Office suite and customer relationship management (CRM) software.

    Ability to adapt to a fast-paced, dynamic work environment and collaborate effectively within a team.

    Benefits:

    Competitive salary commensurate with experience

    Comprehensive benefits package

    Opportunities for professional development and career advancement

    Positive and inclusive work culture with a focus on teamwork and collaboration


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