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    Customer Service Representative - Kent, United States - Raleigh America

    Raleigh America
    Raleigh America Kent, United States

    Found in: Lensa US 4 C2 - 5 days ago

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    Description

    **Customer Service Representative**

    at Alta Cycling Group Kent, WA Alta Cycling Group is a premier cycling company offering mid-range to upper level bicycles, bicycle parts, and accessories in North America. Some of our brands include Diamondback, Redline, and iZip. Alta is committed to constant innovation, cutting edge technology and providing the best possible experience for our customers.

    **Essential Duties and Responsibilities:**

    Our customer service team is the heart of our customer-centric organization. As a member, your focus will be on providing exceptional and delightful service to our customers, ensuring consistent satisfaction across all channels and points of contact. As ambassadors for our brands and liaisons for our customers, the Customer Service team is critical to our future growth.

    Provide exceptional customer service in our call center.

    Assists customers with pre-purchase information such as product specification, fit, and sizing.

    Assists in order management, including tracking, payment, credit, call tag, and related request.

    Asks qualifying questions and recommends appropriate products.

    Represents Altas owned and distributed brands with extraordinary service and selling skills.

    Exercises diplomacy with customer inquiries and reported issues, needs, and concerns.

    Resolves email, phone, and chat requests in a timely, efficient, and professional manner.

    Answers questions, directs requests, and collaborates with other Alta departments as needed.

    Maintains a positive tone and a level head through customer concerns and resolution.

    Packages and ships out product and any other requested supplies.

    Contributes to a team effort by accomplishing related tasks as needed.

    **Key Qualifications:**

    You must possess superior people skills in written and verbal communication.

    Relentlessly curious with a passion for service

    Efficient and effective typing exceeding 50 wpm an asset

    Work well on a team and independently, and thrive on a challenge.

    Successfully manage multiple projects and tasks simultaneously.

    Must possess self-management skills, strong attention to detail, and follow through.

    **Benefits:**

    Company-sponsored medical, dental, vision insurance

    Competitive PTO and paid holidays

    Dog-friendly, laid-back office with access to outdoors

    Product discounts

    Workout and locker room with showers

    Ride-in, Ride-out access to greenway MUT for commute and leisure

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