- Expedite, process and input customer orders by exercising approved authority within given guidelines/policies to insure completed delivery of customer orders.
- Assists with the processing and troubleshooting e-commerce orders and various web-based requests.
- Provides timely response to inquiries regarding production, assembly, accounting, and shipping concerns.
- Reports detailed customer notes and trouble tickets via internal CRM tool.
- Maintain customer records and files.
- Function as liaison between customers and Flow International associates to facilitate quick resolutions of customer requirements or concerns.
- Provide software registration assistance for customers.
- Work with Technical Services to help provide part numbers for basic consumable parts to customers who request them.
- Actively participate in aftermarket sales, including making outbound calls and providing promotional information to customers.
- Responsible for helping the customer care team meeting annual, quarterly, and monthly business goals.
- Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth
- Intermediate level of analytical ability where problems are complex.
- Strong verbal and written communication skills.
- Ability to work independently.
- High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.
- Innovative/creative thinking.
- Quick learner able to adapt quickly while in learning mode.
- Ability to work remotely in a home office when required.
- Demonstrated ability to prioritize and manage multiple tasks
- Attention to detail for accuracy.
- High school graduate or equivalent training.
- Minimum of two (2) years of experience in a customer service role
- Ability to work with website
- Familiarity with various computer systems, web-based programs, and phone experience.
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customer service representative
Found in: Lensa US 4 C2 - 1 day ago
Family Dollar Grand Rapids, United StatesFamily Dollar ND ST SE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
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Customer Service Representative
Found in: MyJobHelper US C2 - 5 days ago
Xtend Inc Grand Rapids, United States Part timePOSITION SUMMARY · The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union eith ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 23 hours ago
Circle K Kent, United StatesCircle K W Meeker St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel c ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Patterson Companies Grand Rapids, United States**Customer Service Representative** · **Primary Location** Farmington Hills, Michigan **Additional Location(s)** Grand Rapids, Michigan **Job ID** R100154 ****Job Summary**** · Patterson Dental is seeking a Customer Service Representative to join our team Our representatives ar ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 23 hours ago
State Farm Insurance Grand Rapids, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Raleigh America Kent, United States**Customer Service Representative** · at Alta Cycling Group Kent, WA Alta Cycling Group is a premier cycling company offering mid-range to upper level bicycles, bicycle parts, and accessories in North America. Some of our brands include Diamondback, Redline, and iZip. Alta is co ...
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Member Service Representative
Found in: Lensa US 4 C2 - 5 days ago
YMCA of Greater Grand Rapids Grand Rapids, United StatesThe Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. Must be available, weekdays from 4: Member Service, Representativ ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 3 days ago
AtWork Group Kent, United StatesOur client is a national distributor of natural stone with over 15 showrooms nationwide. We are · hiring an Entry-level Customer Service Representative to manage customer queries and · complaints. · Responsibilities: · ? Maintaining a positive, empathetic, and professional at ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Glass Doctor® Kent, United StatesWe specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts l ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
CareLinc Medical Equipment & Supply Co LLC Grand Rapids, United StatesWho We Are: · CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down Through years of growth and development, CareLinc has added vital services and dedicated s ...
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patient services representative
Found in: Careerbuilder One Red US C2 - 2 days ago
Michigan Community Dental Clinics Grand Rapids, MI , USA, United StatesOverview · Patient Services Representative · Full-Time · Kentwood, MI · Wage Range $18-$20 · Position SummaryAs a valued member of our team, our Patient Services Representatives (PSRs) play an integral role in creating lasting impressions that promote a positive patient experienc ...
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patient services representative
Found in: Careerbuilder One Red US C2 - 2 days ago
My Community Dental Centers Inc Grand Rapids, MI , USA, United StatesPatient Services Representative · Full-Time · Kentwood, MI · Wage Range $18-$20 · Position Summary · As a valued member of our team, our Patient Services Representatives (PSRs) play an integral role in creating lasting impressions that promote a positive patient experience. The P ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Culligan International Grand Rapids, United StatesCulligan Kaat's Water Conditioning Grand Rapids, MI PART-TIME CUSTOMER SERVICE REPRESENTATIVE Culligan is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our Grand Rapids, MI office location. DUTIES ...
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Patient Services Representative
Found in: Lensa US 4 C2 - 6 days ago
My Community Dental Centers Grand Rapids, United StatesOverview: · Patient Services Representative · Full-Time · Kentwood, MI · Wage Range $18-$20 · Position Summary · As a valued member of our team, our Patient Services Representatives (PSRs) play an integral role in creating lasting impressions that promote a positive patient ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 1 day ago
Holiday Companies Kent, United StatesHoliday Stationstores W Meeker St [Retail Associate / Team Member] As a Customer Service Representative at Holiday Stationstores, you'll: Provide prompt, courteous customer service; Ring up all sales on cash register properly and accurately, handling money, checks, and other type ...
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Member Services Representative
Found in: Lensa US 4 C2 - 5 days ago
Xtend Inc Grand Rapids, United StatesJob Type · Full-time, Part-time, Temporary · Description · POSITION SUMMARY · The Member Services Representative (MSR) is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detail ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Kawasaki Heavy Industries Grand Rapids, United States** Customer Service Representative** · **Job Category****:** Engine **Requisition Number****:** CUSTO01632 Showing 1 location **Job Details** · **Description** · A Customer Service Representative is responsible for providing dealer support for Kawasaki parts and accessories an ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
SunSource Grand Rapids, United StatesElectro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for indust ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 5 days ago
Hello West Michigan Grand Rapids, United States/ Customer Service Representative · Full Time · Posted 9 hours ago · EPS Security has been providing security services West Michigan since 1955. What began as a modest, local operation with a handful of employees has blossomed into a multi-state company with more than 200 empl ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 4 days ago
Ally Logistics Grand Rapids, United States**Customer Service Representative** · Grand Rapids, MI · Full-Time · Sales · Customer Service Representative · Ally Logistics is a fast growing, full service freight transportation / logistics company. We are looking for candidates who not only work hard but also share our v ...
Customer Service Representative - Kent, United States - Shape Corp
Description
General Purpose:Reporting to the Customer Service Manager, the Customer Service Representative will perform the duties and responsibilities of quoting, order processing, and shipment tracking to drive customer satisfaction.
Major Duties and Responsibilities:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Customer Service Representative professionals in Grand Rapids
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Brandon Hrusovsky
Looking for a change
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Kynadi Dole
Student
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Khaleel McWilliams
CNC machinist
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Kim Taylor
Reading Room Paraprofessional
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Nick Bongiorno
Supply chain professional
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TAMRA KEEN
WORK HARD