- Serve as the primary point of contact for wholesale customers, addressing inquiries, resolving issues, and providing timely solutions to meet their needs.
- Manage wholesale orders from initiation to delivery, ensuring accuracy and efficiency throughout the process.
- Collaborate with internal teams, including sales, logistics, and procurement, to coordinate order fulfillment and ensure customer satisfaction.
- Proactively identify opportunities to optimize wholesale distribution processes and enhance customer experience.
- Maintain accurate records of customer interactions, transactions, and feedback to inform business decisions and improve service quality.
- Stay up-to-date on industry trends, market demands, and competitor activities to effectively anticipate and address customer needs.
- Proven experience in customer service, preferably in a wholesale distribution environment.
- Strong understanding of wholesale distribution processes, including order management, inventory control, and logistics.
- Excellent communication skills, both verbal and written, with the ability to build rapport and foster positive relationships with customers and internal teams.
- Detail-oriented with strong organizational and multitasking abilities to manage multiple priorities effectively.
- Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
- Ability to adapt to a fast-paced, dynamic work environment and collaborate effectively within a team.
- Competitive salary commensurate with experience
- Comprehensive benefits package
- Opportunities for professional development and career advancement
- Positive and inclusive work culture with a focus on teamwork and collaboration
Customer Service Representative - Grand Rapids, United States - Axios Professional Recruitment
Description
Job Title: Customer Service Representative (Wholesale Distribution)
Axios Professional Recruitment
About Us:
Axios Professional Recruitment is a leading food ingredient company dedicated to sourcing, distributing, and delivering high-quality ingredients to our valued clients. With a focus on excellence and innovation, we strive to meet the diverse needs of our customers in the food industry.
Job Description:
We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative with expertise in wholesale distribution. The ideal candidate will possess excellent communication skills, a strong understanding of wholesale distribution processes, and a passion for delivering exceptional service to our clients.
Responsibilities:
Requirements:
Benefits: