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    senior crm application administrator- - Chicago, United States - Cook County Government

    Cook County Government
    Cook County Government Chicago, United States

    3 weeks ago

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    Description

    Job Summary

    Under the direction of the Manager of Application Support and Quality Assurance, responsible for the maintenance, configurations, updates, design/creation of reports, dashboards and metrics, the development of workflows and administering security access permissions of Customer Relationship Management (CRM) applications. Identifies new opportunities for the usage of CRM applications. Helps design the CRM roadmap. Trains junior CRM support staff and users to get the most value from the CRM application. Partners with internal and external stakeholders to understand current processes and assists with designing future strategy. Applies continuous improvement methods to ensure that supported applications perform at the highest level. Creates a culture to ensure that applications can be maintained at a level consistent with Service Level Agreements (SLA) during the entire life cycle. Acts as a system methodology expert on all things related to CRM applications. Performs other duties as assigned.

    **This position is Actively Recruited and At-Will**

    Attention Applicants: Please be advised that the County's job titles are under review and may be subject to change. Changes to job titles listed in postings for County vacancies will not impact the posted salary range**

    Minimum Qualifications

  • Graduation from an accredited college or university with a bachelor's degree is required.
  • Six (6) years' full-time work experience in the implementation, administration, or support of CRM applications such as Salesforce, Hyland OnBase or Enterprise Content Management Systems is required.

    • Preferred Qualifications

  • Graduation from an accredited college or university with a bachelor's degree in Computer Science or Computer Information Systems.
  • Experience as a Salesforce Certified Administrator or Hyland OnBase Certified System Administrator.

    • Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.

    The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

    * Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

    KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

    Knowledge of business operations and experience leading project teams. Knowledge of coaching techniques that help to improve the abilities of team members. Skill in organizational skills necessary to manage multiple large-scale projects simultaneously.Skill troubleshooting and delivering projects based on the agreed upon requirements. Skill in time management relating to situations that have competing priorities. Ability to create scalable solutions.Ability to communicate effectively with a senior leadership, staff, internal and external stakeholders. Ability to create clear technical documents, dashboards, and status reporting documents. Ability to establish excellent working relationships with individuals inside and outside of county government at the executive, technical, managerial, and supervisory levels. Ability to conduct formal presentations to sponsors, stakeholders and projects teams.

    VETERAN'S PREFERENCE When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
  • MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
  • IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION "Are you a military veteran?"
  • ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).

    • The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge.

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