HR Coordinator II - Austin, United States - Winmax Systems

Winmax Systems Austin, United States

1 week ago

Description

Title:
HR Coordinator II, Req#

Location:
Austin,TX(Hybrid)

Contract:12+ Month

Job Description:

The Global People Operations team is searching for an administrative and operations
professional to lead employee-facing support for internal People programs. This role will
work cross-functionally with various groups at client, vendors, and employees. The
person in this role will help manage our internal fulfillment systems, and work closely
with vendors and partners to ensure on-time fulfillment, and final resolution of support
cases. This role is a chance for someone with a background in operations or customer
service to make an impact on programs that support and delight client team members.
Description
The Program Support Specialist will drive ongoing support, documentation, and tier 3
escalation resolution for assigned programs. In this role, you will work with the program
team to deliver an excellent employee experience. This involves coordinating with
cross-functional teams and vendors (globally), identifying and escalating problem
trends and scaling opportunities, managing the internal fulfillment system, performing
research, and providing support for related projects and tasks.

Responsibilities include:

Monitor support case queues and ensure first contact occurs within SLA
Ensure timely and courteous resolution of all cases
Enter or correct data across multiple systems
Initiate outreach to partnering support teams and coordinate communications around

issue resolution

Participate in user acceptance testing to ensure quality of system changes
Create and maintain business process documentation

Key Qualifications

2-3 years of proven track record in an operations or administrative role, within a

customer-focused environment

Demonstrated experience analyzing and proactively solving complex business

problems that require collaboration across multiple teams

Good verbal and written communication
Exceptional attention to detail
Demonstrated success in managing international collaborations preferred
Ability to work independently
Previous experience with ServiceNow or other CRM/case management systems

preferred

Ability to effectively multitask, quickly shift direction, adapt rapidly to changes in

business needs and approach problems creatively

Experience with logistics processes and terminology preferred

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