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    senior it support technician - Los Angeles, United States - Randstad

    Randstad
    Randstad Los Angeles, United States

    5 days ago

    Default job background
    Description
    senior it support technician (mac) - (west hollywood ca - hybrid).

    los angeles , california

    posted april 8, 2024

    job details

    summary

    $40 - $46.32 per hour

    contract

    bachelor degree

    category computer and mathematical occupations

    reference1048261

    job details


    job summary:
    Looking for a contractor (potential to convert to FTE) for our entertainment client. Must be close to West Hollywood and flexible schedule/ good with a hybrid schedule.

    Must HAVE

    5+ years working in a fast-paced tech company or start up

    B.A./B.S. in a computer science

    Experience with macOS ** and windows but heavy on MAC side

    Apply if this is you


    location:
    Los Angeles, California


    job type:
    Contract


    salary:
    $ per hour

    work hours: 9am to 6pm


    education:
    Bachelors


    responsibilities:
    Responsibilities Include

    • Provide first and second-level support to Pluto TV for software, hardware, and various infrastructure related issues.
    • Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation.
    • Participate in an on-site support rotation for all Pluto TV employees at the Pluto TV office.
    • Provide video conference setup support and basic troubleshooting.
    • Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDP
    • Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking).
    • Contribute to New Technology discussions.
    • Cross functional collaboration

    MUST HAVE:

    • 5+ years working in a fast paced technology company environment or start up
    • B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support.
    • strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills.
    • Exceptional experience supporting macOS and Windows laptops
    • Exceptional experience supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC)
    • strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice).
    • strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro).
    • Working knowledge of Networking Concepts (VPN, office and home networks) are a plus.
    • Scripting and automation skills are a plus.
    • strong knowledge of media streaming services and devices are a plus.
    • Excellent communicator, detail oriented, and customer service focused.

    qualifications:

    Experience level:
    Experienced

    Minimum 5 years of experience


    Education:
    Bachelors (required)


    skills:
    Technical Support

    Desktop Support

    Desktop SupportEqual Opportunity Employer:

    Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

    If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

    In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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