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    Customer Care Associate - Irvine, United States - Fortune Brands & Security, Inc.

    Fortune Brands & Security, Inc.
    Fortune Brands & Security, Inc. Irvine, United States

    1 week ago

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    Description

    **Customer Care Associate**

    3 Parker, Irvine, CA 92618, USA

    Full-time

    Department: Customer Service

    **Job Description**

    Our Customer Service Associates work diligently to ensure that our customers receive efficient, top quality service that is reflective of our luxury brands. Our team members provide a customer experience that is second to none in our industry.

    While prior call center experience is preferred, it is not required. Instead, the ability and desire to work on a customer centric team, along with prior experience in a customer service environment, will be considered for this role. We offer full benefits day one of employment including health, vision & dental insurance, college tuition reimbursement, 401K, paid Holidays, and time off among many other great benefits.

    **RESPONSIBILITIES:**

    The Customer Care Associate fields up to 100 incoming calls per day in a fast-paced call center. Most of these calls pertain to verifying order status, stock checks, tracking orders and solving order discrepancies

    The Customer Care Associate works as part of a team to answer any queries that come in through our website or via email. An associate can respond to 20-50 emails per day

    The Customer Care Associate will support customers by arranging warranty orders for spare parts

    The Customer Care Associate may serve as back up to other functions in the Customer Care team including Order Entry, Order Fulfillment and Technical Care

    The Customer Care Associates are expected to learn and maintain basic product knowledge in order to assist customers in choosing appropriate products

    **Qualifications**

    High School Diploma or GED required

    4 Years experience in a customer service environment

    Exceptional verbal and written communication skills and a strong service mindset is required

    An empathetic ear and excellent active listening skills

    Highly developed sense of integrity

    Proven ability to model leadership behaviors consistent with our Code of Conduct and company values

    Proficient PC skills with an emphasis on MS Office suite including MS Word, PowerPoint and Excel

    Good organizational skills, proven ability to multitask and ability to function in a fast paced environment

    Must be flexible in hours and days to be worked

    **Additional Information**

    Fortune Brands' Global Plumbing Group (GPG) is a multi-brand plumbing business that is inspiring people by designing beautiful experiences with water. GPG's trusted brands include Moen and the House of Rohl portfolio. We welcome you to visit the and

    **Equal Employment Opportunity** Fortune Brands' GPG is an equal opportunity employer. GPG evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

    **Reasonable Accommodations** Fortune Brands' GPG is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information

    **Job Location**

    Customer Care Associate

    3 Parker, Irvine, CA 92618, USA

    Full-time

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