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    Customer Service Rep - Addison, United States - Horace Mann

    Horace Mann
    Horace Mann Addison, United States

    3 weeks ago

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    Description

    **Customer Service Rep**

    **We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.** Addison, TX

    **Horace Mann**

    **

    Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

    We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

    ** keywords: position summary,knowledge,communication,document,schedule,quality assurance,customer care,assist,education,organization,technology,experience,communication,knowledge

    Supplemental

    **Overview**:

    The Customer Service Representative is responsible for answering incoming customer calls and providing exceptional customer service in an effort to build customer satisfaction and loyalty. A summary of this position's requirements follow below:

    • Ability to effectively communicate including written and verbal skills.
    • Listening skills required to interface with customers, within and outside the company.
    • Knowledge of the following:
      • Industry terminology
      • Organizational procedures
    • Ability to maintain a service-oriented and professional working environment.
    Entity of type with id: 7159 Entity of type with id: 287 Entity of type with id: 33 **Responsibilities**:
    • Answer inbound calls and document customer requests.
    • Handle incoming/outgoing mail, email, faxes and/or any other type of correspondence from customers.
    • Provide superior customer service and strive for one-call resolution of customer issues.
    • Provide problem- resolution regarding service issues on an as needed basis.
    • Place outbound calls in a follow- up queue for future resolution.
    • Record each contact into the computer system for tracking purposes and monitor resolution.
    • Work closely with other departments to assist customers and resolve issues.
    • Recognize, document, and alert the Supervisor of trends in customer communication.
    • Maintain minimum quality standards in both account maintenance accuracy and call monitoring expectations.
    • Maintain minimum standard of schedule adherence.

    Work on special projects and other duties as assigned.

    Entity of type with id: 156 Entity of type with id: 1521 Entity of type with id: 395 Entity of type with id: 69 Entity of type with id: 465 **Requirements**:
    • High School Diploma or GED
    • Two or more years of Customer Service experience in a call center environment
    • Strong communication and telephone skills
    • Ability to understand and interpret policy provisions and benefits
    • Computer skills and a working knowledge of the Microsoft Office Suite
    • Ability to prioritize tasks
    • Positive attitude
    Entity of type with id: 163 Entity of type with id: 346 Entity of type with id: 485 Entity of type with id: 553 Entity of type with id: 33 Entity of type with id: 287 Location: **Addison, TX** Compensation: **Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, weve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, were publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.**

    **Were motivated by the fact that educators take care of our childrens future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.**

    For more information:

    website:

    Legal Disclaimer: EOE/Minorities/Females/Veterans/Disabled/Age.

    48_Advise Created with Sketch. Position Summary

    The Customer Service Representative is responsible for answering incoming customer calls and providing exceptional customer service in an effort to build ... 48_Knowledge Created with Sketch. Knowledge

    48_Communication Created with Sketch. Communication

    Ability to effectively communicate including written and verbal skills. **Responsibilities**

    48_Document Created with Sketch. Document

    Answer inbound calls and document customer requests. Recognize, document, and alert the Supervisor of trends in customer communication. 48_Scheduling Created with Sketch. Schedule

    Maintain minimum standard of schedule adherence. 48_Quality Assurance Created with Sketch. Quality Assurance

    Maintain minimum quality standards in both account maintenance accuracy and call monitoring expectations. 48_ Customer Care Created with Sketch. Customer Care

    Provide superior customer service and strive for one-call resolution of customer issues. 48_Human Resources Created with Sketch. Assist

    Work closely with other departments to assist customers and resolve issues. **Requirements**

    48_Degree Created with Sketch. Education

    High School Diploma or GED. 48_Organization Created with Sketch. Organization

    Ability to prioritize tasks. 48_Technology Created with Sketch. Technology

    Computer skills and a working knowledge of the Microsoft Office Suite. 48_Experience Created with Sketch. Experience

    Two or more years of Customer Service experience in a call center environment. 48_Communication Created with Sketch. Communication

    Strong communication and telephone skills. 48_Knowledge Created with Sketch. Knowledge

    Ability to understand and interpret policy provisions and benefits. **Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a ne
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