Collections Agent/Customer Service Rep - Richardson, United States - DebtBlue

Description

DebtBlue, LLC is a fast-growing debt settlement organization committed to helping individuals and families get back on their feet financially. We help restore peace to people filled with fear, families without hope, and folks who doubt they'll ever have a positive financial future. We are committed to serving with integrity, excellence, compassion, and a smile. If you share these same philosophies, become a DebtBluer today

Job Summary: DebtBlue is seeking a Collections Agent/Customer Service Rep who is the primary source of contact for clients enrolled in our debt settlement program. The ideal candidate will motivate clients to graduate (complete the program) by listening to their needs and providing them with a positive experience. CSS resolve simple to complex client inquiries in a professional and courteous manner using detailed knowledge of program, systems, applications, and problem solving-decision making skills while adhering to company guidelines and Debt Blue Core Values. The Client Success Specialist I will report to Client Success Manager.

Salary: $16 - $17 hours

Hours: 10 am - 7 pm

Duties/Responsibilities:

• Notate client accounts in CRM with accurate and complete information to ensure exceptional
• communication between employees and departments
• Professionally handle incoming client requests and make monthly follow-up calls
• Proactively address client needs via various communication channels
• Complete outbound calls and annotate tasks
• Communicate thorough understanding of company products and consumer debt relief options to clients as necessary
• Utilize Customer Relationship Management system (CRM) to assign and complete tasks
• Other duties as required to support department operations

Education and Skills:

• High School Diploma or GED (required)
• 3 years of Collections (Call Center) * Required
• Empathy and willingness to assist clients throughout their financial hardship
• Problem solver with the ability to multitask using judgment and decision-making skills
• Talent to compete in a fast-paced, high-energy environment
• A stellar work ethic including a record of punctuality and good attendance
• Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
• Bilingual (Spanish) is a plus

Why work for us?

• 401K
• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance - employer paid
• Basic Life insurance - employer paid
• Paid Time Off
• Paid holidays
• Employee referral program
• Free onsite gym

Physical and Mental Requirements:

• Impeccable written and oral communication
• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift to 10 pounds
• Ability to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities

Work Environment:

• Office with relatively low to moderate noise level
• Professional casual

AAP/EEO Statement

DebtBlue, LLC is an equal opportunity employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by law.

Location: 75081