Customer Service Reps - Southlake, United States - CornerStone Staffing

Description

Are you a Highly Motivated Self-Starter that has great organizational skills?

If so, please call CornerStone Staffing today to be part of an amazing company that is growing fast in the North Fort Worth.

Job Title: Customer Service Rep

Location: Southlake, TX ( Onsite)

Pay: $18 to $20/hr. - based on experience

Schedule:

Tuesday - Saturday 7am to 4pm

2 weeks training.

Job Description:

• Taking Inbound/Outbound call center support. (Telephone and Internet chat queue)

• Responsible for the submission, ownership, escalation, and status communications of CARE, Billing, MACD, and Credit, ticket submissions.

• Acts as first point of escalation for customer call ins.

• Coordinate with other departments to resolve service, support, or billing issues.

• Negotiate price and terms for customer sign-ups and retention.

• Positive, winning attitude, strong work ethic and teamwork.

Provide technical support and customer service to clients who use our VOIP phone service

• Troubleshoot technical issues related to VOIP technology and resolve customer inquiries

Qualifications:

• Must be proficient in the use of Microsoft Office suite (Excel, Word, Outlook...)

• Must be proficient in the use of CRM and other database systems.

• Ability to manage their time and tasks to completion with minimum supervision.

• Must be able to effectively manage conflict resolution.

. Experience with VOIP phone service

Desired Skills

• H.S. graduate

• College degree (plus)

• 1-year telecommunications experience

• 2-year customer service experience (call center) must

(Any equivalent combination of education and experience)

Application Process Includes:

• Interview
• Background check

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

Please select the Southlake when starting your application.

#ZIP

#CB