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Huntington Beach

    Treatments Coordinator - Huntington Beach, United States - Humanitydental

    Humanitydental
    Humanitydental Huntington Beach, United States

    1 week ago

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    Description
    Treatments Coordinator / Assistant Manager (Dental)

    Full-time
    Here at Humanity Dental we believe in the human-ness behind every smile.
    Your smile is our mission and service.
    Your personalized experience throughout your treatment is our means.
    Your best interests, from finance to fair treatment, are our pillars.
    We believe everyone deserves to smile with confidence, radiance, and POP.
    We promise to give our patients Gold Standard care regardless of Race, Age, Gender or any other defining factor of Humanity, We are ALL ONE HUMAN RACE

    We are looking for a person who lovesworking with patients to make sure they can get the treatment they need.

    Are you great at helping patients understand their options and why the treatment is important to their health and well-being? Are you looking for a challenge and the chance to be part of a true team environment where you can constantly learn and grow?
    KNOWLEDGE, SKILLS, AND ABILITIES
    In-depth knowledge of dentistry and ability to describe procedures in simple language
    Familiarity with computer systems
    Self-directed
    Excellent telephone skills
    Organizational skills
    Familiarity with ADA codes
    Creative problem-solving skills
    Keen understanding of scheduling and financial systems
    Ability to function within a team environment as a supportive and positive contributor
    Meetsdaily,weeklymonthlyand quarterly case acceptance and completion ratios for significanttreatment
    Maintains appropriate A/R ratio and A/R breakdown according to the Annual Plan goals forthe practice
    Positive patient reviews of the patient experience
    No-show and cancellation percentage less than 5%

    RESPONSIBILITIES
    Ensure patients understand their treatment plan.
    Handle objections to proposed treatment.
    Present case fees and financial options to patients to facilitate the decision to say "yes."
    Present or co-present the treatment plan and consent.
    Educate patients, as necessary, regarding their dental benefits.
    Determine dental benefit eligibility, limitations, and payment estimates necessary tofacilitate financial arrangements.
    Ensure patients areup-to-dateon their financial obligations.
    Ask satisfied patients for a referral/online testimonial.
    Write or call patients that made a special impact on the office thanking them for being apatient.
    Complete Daily 5 checklist for your role each day.
    All front office team members need to look for projects to stay busy during slow periods.
    Proactively communicate with the back office so they know any changes in the patient's financial status.
    Participate in huddles by providing vital information for customer service and case acceptance.
    Fully utilize administrative time to prepare for the next day.
    Embody the practice philosophy in all actions and decisions.
    Assist in maintaining the reception area and front office in a neat, orderly, and welcomingcondition.
    LEADERSHIP/SELF-DIRECTION RESPONSIBILITY

    It is expected that the Treatment Coordinator will perform any function asked of them knowing that they will never be asked to do anything that is illegal, immoral, or unethical.

    We stand by the vision of the organization to provide an atmosphere of continuous learning and of mutual support where everyone bands together as a team to provide the utmost in care to our patients while honoring each other.

    All your information will be kept confidential according to EEO guidelines.

    #J-18808-Ljbffr
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