Treatments Coordinator - Huntington Beach, United States - Humanity Dental

Humanity Dental Huntington Beach, United States

3 weeks ago

Description

Company Description

Here at Humanity Dental we believe in the human-ness behind every smile. Your smile is our mission and service.Your personalized experience throughout your treatment is our means. Your best interests, from finance to fair treatment, are our pillars. We believe everyone deserves to smile with confidence, radiance, and POP.

We promise to give our patients Gold Standard care regardless of Race, Age, Gender or any other defining factor of Humanity, We are ALL ONE HUMAN RACE

Job Description

We are looking for a person who loves working with patients to make sure they can get the treatment they need. Are you great at helping patients understand their options and why the treatment is important to their health and well-being? Are you looking for a challenge and the chance to be part of a true team environment where you can constantly learn and grow?

KNOWLEDGE, SKILLS, AND ABILITIES

In-depth knowledge of dentistry and ability to describe procedures in simple language
Superb communication skills
Familiarity with computer systems
Customer service skills
Self-directed
Excellent telephone skills
Influencing/negotiation skills
Organizational skills
Familiarity with ADA codes
Creative problem-solving skills
Keen understanding of scheduling and financial systems
Ability to function within a team environment as a supportive and positive contributor
Meets daily, weekly monthly and quarterly case acceptance and completion ratios for significanttreatment
Maintains appropriate A/R ratio and A/R breakdown according to the Annual Plan goals forthe practice
Positive patient reviews of the patient experience
No-show and cancellation percentage less than 5%

Qualifications

RESPONSIBILITIES

Ensure patients understand their treatment plan.
Handle objections to proposed treatment.
Present case fees and financial options to patients to facilitate the decision to say "yes."
Present or co-present the treatment plan and consent.
Educate patients, as necessary, regarding their dental benefits.
Determine dental benefit eligibility, limitations, and payment estimates necessary tofacilitate financial arrangements.
Ensure patients are up-to-date on their financial obligations.
Ask satisfied patients for a referral/online testimonial.
Write or call patients that made a special impact on the office thanking them for being apatient.
Complete Daily 5 checklist for your role each day.
All front office team members need to look for projects to stay busy during slow periods.
Proactively communicate with the back office so they know any changes in the patients financial status.
Participate in huddles by providing vital information for customer service and case acceptance.
Fully utilize administrative time to prepare for the next day.
Embody the practice philosophy in all actions and decisions.
Assist in maintaining the reception area and front office in a neat, orderly, and welcomingcondition.

LEADERSHIP/SELF-DIRECTION RESPONSIBILITY

It is expected that the Treatment Coordinator will perform any function asked of them knowing that they will never be asked to do anything that is illegal, immoral, or unethical. We stand by the vision of the organization to provide an atmosphere of continuous learning and of mutual support where everyone bands together as a team to provide the utmost in care to our patients while honoring each other.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits

Medical, dental and vision insurance
Paid time off
Sick days
Tuition assistance
Childcare assistance
401K
Weekends to spend with your family

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