Jobs
>
New York City

    client service executive - New York, NY, United States - Shine

    Shine
    Shine New York, NY, United States

    2 weeks ago

    Default job background
    Description

    At Shine, an independent PR agency with offices in Paris and New York, we're dedicated to providing tailored public relations services for companies that are making a tangible societal and cultural impact.


    Collaborating with a diverse team of award-winning writers, forward-thinkers, and cultural influencers, we specialize in elevating the narratives of businesses within the creative, retail, lifestyle, and travel industries.

    At the heart of Shine, we are driven by insights.

    We leverage data, analytics, and competitor benchmarking to ensure that your PR objectives are closely aligned with your business goals, whether they're in the realm of B2B or B2C.

    With a compelling and cutting-edge product offering ready to take to market, you'll play a pivotal role in driving the business forward as it enters its next phase of growth.

    About the role


    As a Client Service Executive, you will be the primary point of contact for our clients, responsible for building and maintaining strong relationships, understanding their needs, and ensuring exceptional service delivery.

    This role offers an exciting opportunity for individuals with excellent communication and interpersonal skills to make a significant impact in driving client satisfaction and loyalty.

    Key Responsibilities


    • Client Relationship Management: Serve as the main point of contact for assigned clients, building and maintaining strong relationships through regular communication, meetings, and proactive outreach to understand their business needs and objectives.
    • Needs Assessment: Conduct thorough needs assessments with clients to identify their goals, challenges, and opportunities, and provide tailored solutions, recommendations, and support to address their requirements effectively.
    • Service Delivery: Coordinate with internal teams, including sales, operations, and support, to ensure timely and accurate delivery of products, services, and solutions to clients, meeting or exceeding their expectations and requirements.
    • Issue Resolution: Address client inquiries, concerns, and escalations in a prompt and professional manner, investigating issues, troubleshooting problems, and providing timely resolutions to maintain client satisfaction and trust.
    • Client Onboarding: Facilitate the onboarding process for new clients, guiding them through the setup, implementation, and integration of our products or services, and providing training and support to ensure a smooth transition and successful launch.
    • Account Management: Manage and grow existing client accounts by identifying upsell and cross-sell opportunities, presenting additional products or services that align with their needs and objectives, and negotiating contract renewals and extensions.
    • Client Feedback: Solicit and collect feedback from clients on their experience with our products, services, and support, capturing insights, suggestions, and testimonials to drive continuous improvement and enhance client satisfaction.
    • Performance Reporting: Prepare and deliver regular performance reports and business reviews to clients, highlighting key metrics, achievements, and opportunities for optimization, and collaborating with internal teams to address client feedback and concerns.
    • Documentation and Administration: Maintain accurate and up-to-date client records, including contracts, agreements, and communication logs, using CRM systems and tools to track interactions, manage tasks, and ensure compliance with service level agreements (SLAs).
    About you


    • Bachelor's degree in Business Administration, Marketing, Communications, or related field.
    • Proven experience in client service, account management, or customer success roles, with a track record of building and maintaining strong client relationships.
    • Excellent communication and interpersonal skills, with the ability to engage and connect with clients effectively, understand their needs, and articulate solutions clearly and persuasively.
    • Strong problem-solving abilities, with a proactive and resourceful approach to addressing client inquiries, concerns, and challenges.
    • Ability to work independently and collaboratively in a fast-paced environment, managing multiple clients and priorities while maintaining a high level of professionalism and attention to detail.
    • Proficiency in CRM systems, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.
    • Knowledge of industry-specific products, services, and trends, with a passion for learning and staying updated on market developments and best practices.
    • Commitment to delivering exceptional client service and driving client satisfaction and loyalty.
    What we offer

    We offer a competitive remuneration package, including a 401k plan and comprehensive insurance coverage (health, dental, and vision). Enjoy the flexibility of working hours tailored to your needs and benefit from additional vacation time.

    As part of our commitment to employee well-being, we provide complimentary yoga and meditation classes to help you maintain a healthy work-life balance.

    How to Apply

    At Shine, we are dedicated to fostering a safe and inclusive environment where every individual can flourish. We achieve this by valuing talent, championing diversity, and promoting inclusion. We welcome applications from talented individuals of all backgrounds, abilities, and identities, regardless of how they identify.

    If you believe you're a good match for this role, click the apply button above to submit your application. We look forward to hearing from you
  • HSBC Trinkaus & Burkhardt AG

    Client Service Executive

    1 week ago

    HSBC Trinkaus & Burkhardt AG New York, United States

    Client Service Executive (m/w/d) · Bewerben · HSBC Deutschland ist Teil der HSBC-Gruppe, einer der führenden Geschäftsbanken der Welt. · Wir suchen Mitarbeiter (m/w/d) mit Persönlichkeit Charaktere, die für unsere gemeinsamen Ziele einstehen und sich füreinander stark machen, w ...

  • Citi

    Execution Advisory Services

    12 hours ago

    Citi New York, United States

    Execution Advisory Services (EAS) is responsible for conducting execution research, TCA, and proactive algo consultancy to help support and drive growth across our Equities Franchise. The team sits within our NAM Electronic Execution business, working closely with Electronic Sale ...

  • Univision communications inc

    Sales Service Executive

    2 weeks ago

    Univision communications inc New York, United States

    TelevisaUnivision is the leading Spanish-language media company in the world We're investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. · We are looking for a Multimedia Sales Service Executive to join our ...

  • Amex

    Service Delivery Lead/executive

    1 day ago

    Amex New York, United States

    **You Lead the Way. We've Got Your Back.** · With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, ...

  • MUFG Bank, Ltd.

    Products & Services Execution Standards, Assistant

    2 weeks ago

    MUFG Bank, Ltd. New York, United States

    **Do you want your voice heard and your actions to count?** · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organizati ...

  • Millennium Management Corp

    Execution Services

    2 weeks ago

    Millennium Management Corp New York, United States

    Execution Services - Content Analyst · Our Content Solutions team is the central resource for our fundamental investment professionals to gain intelligence and access to external data and research providers. We are looking to add a dynamic and driven Content Analyst to our team. ...

  • Arthur J. Gallagher & Company

    Client Service Executive

    1 day ago

    Arthur J. Gallagher & Company New York, United States

    The Client Service Executive is accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts Client Service, Executive, Se ...

  • NTT DATA

    Client Executive, IT Services

    2 weeks ago

    NTT DATA Parsippany, United States

    **Req ID**: 275225 · We are currently seeking a **Client Executive **to join our team. This position will work remotely from your home office located within the New Jersey area. This role will be supporting clients within the Northeastern region of the US and will be required to ...

  • Hexaware Technologies

    Customer Service Executive

    2 weeks ago

    Hexaware Technologies New York, United States

    Remote work opportunity in EST time zone · Education: · Mandatory: Has atleast completed 2 years College Degree · Experience · Freshers or Customer facing roles for a minimum duration of 6 months – Email or Chat · Health care experience preferred · Customer Focus: · Demonstr ...

  • Arnold Clark

    Customer Service Executive

    6 days ago

    Arnold Clark New York, United States

    ** Customer Service Executive** · * **Salary:** Competitive plus benefits · * **Type of work:** Permanent · * **Location:** Southampton · **About the role** · Were currently looking for a Customer Service Executive to create an outstanding customer experience at our Southampton C ...

  • Hexaware Technologies

    Customer Service Executive

    2 weeks ago

    Hexaware Technologies New York, United States

    Remote work opportunity in EST time zone · Education: · Mandatory: Has atleast completed 2 years College Degree · Experience · Freshers or Customer facing roles for a minimum duration of 6 months – Email or Chat · Health care experience preferred · Customer Focus: · Demonstrat ...

  • Corporate Subscriptions Services LLC

    Customer Service Account Executive

    1 week ago

    Corporate Subscriptions Services LLC Montvale, United States

    Position Overview: · **Job Title**: Customer Service Account Executive · **Location**: 100% remote · **Salary**:$21 - $23 / hourly · **About Couranto**: · **What is in it for you?** · - Excellent Health benefits · - Enjoy our Vacation Incentive Reward Program · - Embrace a Flexib ...

  • Rockland Community College

    Executive Director of Enrollment Services

    6 days ago

    Rockland Community College Suffern, United States

    **Position Description**: · Executive Director (ED) will possess a profound understanding of today's competitive enrollment environment and knowledge of emerging trends and promising practices in recruitment, admissions, integrated and digital marketing, financial aid, and retent ...

  • Distinctive Supply

    Executive Assistant and Customer Service

    1 week ago

    Distinctive Supply Suffern, United States

    **Key Responsibilities**: · - Conduct detailed research to identify and vet new leads, allowing the sales team to focus on closing deals. · - Coordinate with vendors to manage sample distribution, catalog dispatch, and ensure timely follow-ups with clients. · - Develop and implem ...

  • UBS

    Execution Client Service Manager

    1 week ago

    UBS New York, United States

    **Execution Client Service Manager** · United States - New York, United States - Tennessee · Equities, Investment Banking, Operations, Sales and trading · Investment Bank · Job Reference # · 227357BR · City · Nashville, New York · Job Type · Full Time · Your role · par ...

  • Univision

    Digital Sales Service Executive

    2 weeks ago

    Univision New York, United States

    TelevisaUnivision is the leading Spanish-language media company in the world We're investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. We're growing our offerings, building on the launch of our successful ...

  • Michael Page

    Project Executive, Construction Services

    1 day ago

    Michael Page New York, NY, United States

    Our client is looking for an experienced and dynamic Project Executive to lead and oversee their high-end residential and commercial projects. The ideal candidate will have a strong background in both sectors, with proven leadership abilities and a track record of successfully de ...

  • Peace of Mind Technologies, LLC

    Account Executive Service Contracts

    2 days ago

    Peace of Mind Technologies, LLC New York, United States

    Job Description · Job DescriptionSalary: $75,000 - $95,000 Base Salary + Commission · New York · Peace of Mind Technologies (POM), is currently searching for a qualified, enthusiastic, hard-working and driven Account Executive / Service Contract Sales Person that embodies POM cor ...

  • Cognizant Technology Solutions

    Service Line Sales Executive

    4 weeks ago

    Cognizant Technology Solutions New Jersey, United States OTHER

    Service Line Sales Executive – Cloud Infrastructure & Security Solutions · About Cognizant · Cognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach ...

  • tapwage

    Executions Services Trading Support

    2 days ago

    tapwage New York City, United States Full time

    Propel operational success with your expertise in technology support and a commitment to continuous improvement. · As a Technology Support III team member in Corporate Investment Bank within Markets Technology, you will ensure the operational stability, availability, and performa ...