Customer Service Executive - New York, United States - Hexaware Technologies

Description

Remote work opportunity in EST time zone


Education:

Mandatory:
Has atleast completed 2 years College Degree

Experience
Freshers or Customer facing roles for a minimum duration of 6 months – Email or Chat
Health care experience preferred


Customer Focus:
Demonstrates a strong customer service orientation
Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept


Soft Skills:
Ability to read, write, and understand English fluently
Ability to type a minimum of 25 to 30 words per minute
Ability to handle difficult or irate customers effectively
Ability to set expectations and deliver information in a positive and articulate way
Investigates and takes action to meet customer's needs
Solves routine problems effectively, gathering the information necessary from the customer
Applies systematic approach to solving problems
Professional and positive in interactions with others and can establish rapport quickly
Treats others with courtesy and respect
Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals


Mandatory:
Should be ready to work in flexible shifts
Adherence to company policies, rules and regulations
To follow quality processes thoroughly using checklist standards
Responsible for complying with all QMS and ISMS Policies and procedures

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