Customer Service Account Executive - Montvale, United States - Corporate Subscriptions Services LLC

Description

• Excellent Health benefits
• Enjoy our Vacation Incentive Reward Program
• Embrace a Flexible and Remote Work Schedule
• Benefit from Family Subscriptions

• Deliver exceptional account service and form successful customer relationships.
• Listen to customer needs and provide a consultative customer centric approach to align customer needs with Couranto solution set.
• Effectively demonstrate and support our solutions to customers as required.
• Assess customer engagement and identifies opportunities to grow account

• Following through on outstanding orders.
• Conducting collection analysis to determine upsell opportunities.
• Establishing robust relationship across multiple touchpoints.
• Identifying opportunities for upselling and communicate them to Account Development Manager.
• Work with the Account Development Manager to ensure the health of assigned customer accounts.
• Tracks key performance indicators (KPI's) to measure efficacy of customer relationships.
• Follow up with dedicated Customer Service Assistant to ensure that Zendesk tickets are resolved within the contractual SLAs.
• Concurrently manages multiple accounts, deadlines, and projects.
• Track and document all customer communications through Zendesk.
• Perform other duties as assigned.

• Minimum 2 years' experience as SaaS Customer Service or Account Executive
• Minimum associate degree, bachelor's degree preferred.
• Possesses an understanding and exhibited success in of B2B Sales process.
• Quick to adapt and assumes responsibility for allocated accounts.
• Advanced Proficiency in: ZenDesk, Microsoft Office Suite, Gmail, Zoom, Slack
• Ability to multitask across multiple software systems and customers.