Customer Service Executive - New York, United States - Hexaware Technologies

Description

Remote work opportunity in EST time zone

Education:

Mandatory: Has atleast completed 2 years College Degree

Experience

• Freshers or Customer facing roles for a minimum duration of 6 months – Email or Chat
• Health care experience preferred

Customer Focus:

• Demonstrates a strong customer service orientation
• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept

Soft Skills:

• Ability to read, write, and understand English fluently
• Ability to type a minimum of 25 to 30 words per minute
• Ability to handle difficult or irate customers effectively
• Ability to set expectations and deliver information in a positive and articulate way
• Investigates and takes action to meet customer's needs
• Solves routine problems effectively, gathering the information necessary from the customer
• Applies systematic approach to solving problems
• Professional and positive in interactions with others and can establish rapport quickly
• Treats others with courtesy and respect
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

Mandatory:

• Should be ready to work in flexible shifts
• Adherence to company policies, rules and regulations
• To follow quality processes thoroughly using checklist standards
• Responsible for complying with all QMS and ISMS Policies and procedures