Regional Director of Business Development and Client Services - San Francisco, United States - AC Disaster Consulting

Description

Job Description

This position is open only to candidate who reside within the state of California.

Introduction:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

The position will be guided by ACDC's Corporate Values Platform in all activities.

Position Summary:

• Job Title: Regional Director of Business Development and Client Services
• Full Time or Part Time: Full time
• Temporary/Seasonal/Regular: Regular
• Compensation: $145-176k annually
• Travel/Location: Remote, but must reside in the state of California with up to 50% travel required

Benefits Summary:

• Medical, Vision, and Dental Insurance
• Short-Term Disability/Voluntary Long-Term Disability
• 401(k) Account with Company Match
• Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
• Paid Parental Leave
• Training and Professional Development Opportunities
• Wellness Benefits/Allowance
• Corporate Computer
• Time off to Volunteer
• Cell Phone Allowance

Mission of Role/Position Summary:

We are seeking a dynamic and results-driven Regional Director of Business Development and Client Services to lead our expansion efforts and drive revenue growth in the designated region. The ideal candidate will be a strategic thinker with a proven track record of exceeding sales targets, fostering client relationships, and developing high-performing project teams. This position will be responsible for setting and achieving ambitious sales and business development goals, managing successful projects and ensuring client satisfaction, development and retention.

The Regional Director will accelerate AC Disaster Consulting's (ACDC) presence and operational capacity in regionally specific markets as guided by the ACDC Strategic Plan, market analysis, and relationship/client development opportunities.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

Project Management/Client Services:

• Develop and build strong relationships with existing and potential clients and serve as point of contact for key clients, building and nurturing strong relationships.
• Identify new business opportunities, partnerships, and market segments to expand our client base and drive revenue growth.
• Cultivate strong relationships with key clients, understanding their needs and providing tailored solutions to maximize satisfaction and retention.
• Develop client satisfaction processes and track feedback for continuous improvement initiatives.
• Understand project/clients' business objectives and challenges to provide strategic insights and solutions.
• Collaborate with cross-functional teams to develop and implement client-specific strategies and processes to ensure project success and health.
• Ensure alignment between Client management and business development efforts. Collaborate closely with business development team.
• Resolve client issues, concerns, and escalations in a prompt and satisfactory manner.
• Help identify opportunities for process optimization and efficiency gains in project management practices.
• Monitor project performance and progress, identifying areas for improvement and taking corrective actions, ensuring adherence to timelines, budgets, and quality standards.
• Communicate project updates, risks, and issues to stakeholders in a timely and effective manner.
• Conduct regular project reviews and status meetings with stakeholders to ensure alignment and transparency.
• Assist in the Salesforce reporting for budget tracking, invoice review, and resource allocation as a Salesforce SME.
• Identify and mitigate project risks, implementing contingency plans internally and externally as necessary.

Business Development:

• Manage, lead, and develop corporate business development activities specific to the assigned geographic region.
• Achieve goals relating to new business leads and client relationship management.
• Develop and implement strategic business development plans to achieve company goals for assigned region.
• Develop and utilize historical information and provide retrieval of information for BD/proposal engagements, including market analyses, outreach, and strategic targets (clients, geography, subject areas).
• Stay up to date with industry trends and best practices in the emergency management field.
• Lead outreach and engagement activities with potential clients, including business development meetings, capabilities presentations, etc.
• Prepare client-focused plans for developing regional work, in line with the overall objectives of the Corporate Strategic Plan, Business Development Division Business Plan, and Operations Division Business Plans.
• Identify key target clients and remove barriers to the achievement of our strategic objectives of market expansion.
• Establish, build, and maintain relationships with clients and targets to develop market presence and work growth.
• Work with the larger Business Development, Marketing/Communications, Operations, and Leadership team for engagement activities (e.g., conferences, seminars, client meetings, etc.) to increase our presence in the Region.
• Develop and maintain Regionally specific marketing material.
• Perform data analysis or other related analyses and research, as needed.
• Manage proposal efforts or contribute to proposal activities, as requested.
• Assist or manage other Business Development activities, as requested.

General/Corporate:

• Participate in relevant internal corporate committees and initiatives as appropriate (Intergovernmental Committee, Business Continuity Committee, etc.).
• Assist with relevant activities related to the Corporate Strategic Plan and support Divisional Business Plans, as requested.
• Other corporate special projects, as requested.

Knowledge, Skills, and Abilities:

• Ability to lead teams and interact with Executives internally and externally.
• Ability to effectively and professionally communicate both verbally and written.
• Ability to lead diverse, multi-disciplined teams.
• Understanding of business development and project management processes and principles.Proven track record building and managing client relationships and cultivating new business.
• Ability to maintain confidentiality with sensitive customers and internal information.
• Ability to organize and prioritize daily workload and competing priorities.
• Excellent critical thinking, strategic planning, and problem-solving skills.
• Highly organized and capable of multi-tasking when necessary.
• Self-motivated.
• Must be able to meet tight deadlines in a fast-paced, quickly changing environment.
• Strong desire to help people.
• Advanced knowledge of Microsoft Office 365, Teams, and SharePoint.
• Ability to use Salesforce.
• Ability to be flexible in a dynamic environment.

Supervisory Responsibilities:

The Regional Director has no direct day-to-day supervisory responsibility at this time, but will lead business development and project efforts/teams.

Expected Hours of Work:

Schedule may vary and require work on evenings and weekends and dependability and punctuality are paramount. Employees are generally expected to work a minimum of 40 hours per week and could work up to 20 hours of overtime each week.

Travel Requirements:

• Up to 50% travel is expected for this position.
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to lift up to 15lbs. repetitively throughout the day and as needed.

Working Environment:

• The Regional Director may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.
• All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.
• If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.

Requirements

Experience/Education Required:

• A Bachelor's degree in Emergency Management, Business Management, Marketing, or closely related field is required. Years of professional experience may substitute for the education requirement on a year for year basis, in addition to the minimum requirements.
• 10+ years of business consulting experience
• 10+ years of experience building and maintaining client relationships
• 7+ years of client relationship management in the emergency management field
• 7+ years of experience in complex project management
• 5+ years of experience in business development

Experience/Education Preferred:

• An advanced degree in one of the required disciplines is preferred.
• 5+ years experience with direct team leadership
• Business operations experience
• Program management experience

Additional Qualifications:

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.
• Must pass O365 and basic skills assessments.
• Driver's license is required.

Benefits

• Medical, Vision, and Dental Insurance
• Short-Term Disability/Voluntary Long-Term Disability
• 401(k) Account with Company Match
• Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
• Paid Parental Leave
• Training and Professional Development Opportunities
• Wellness Benefits/Allowance
• Corporate Computer
• Time off to Volunteer
• Cell Phone Allowance

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at

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