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    Client Services Associate - San Francisco, United States - Exela Technologies Inc.

    Exela Technologies Inc.
    Exela Technologies Inc. San Francisco, United States

    2 weeks ago

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    Description
    CSA TS Client Services


    About the Role:


    As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance.

    Operating as a member of the Business Center team, you will primarily assist clients with daily mail & print/scan requests.

    Additionally, you will support the team in daily organization & maintenance of shared office Canteens & Service Hubs.

    You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.


    Essential Job Responsibilities:

    • Handling & management of inbound & outgoing packages
    • Manage inventory and daily re-stocking of shared office supplies
    • Fulfill print & scan jobs as assigned through internal request tracking systems
    • Performs identity verification duties and facilitates access badge requests as needed in accordance with established guidelines
    • Regularly involved in maintenance/upkeep of office spaces - re-stocking supply drawers & shelves, as well as cafe/condiment drawers in canteen spaces
    • Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
    • Performs other duties as required
    • Required to perform periodic floor walks weekly - checking for low supply stock or potential maintenance issues
    • Mandatory uniform top provided by employer - choice of button-up shirt or polo shirt in various colors.
    • Conditions may include corporate office environment, computer room, and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

    Qualifications:

    Required:

    • H.S. diploma or equivalent
    • Ability to read, write and speak English
    • Required to work at computer for long periods
    • Required to possess close vision and ability to focus
    • Repetitive motion is sometimes required: may require twisting/bending to organize shelves & office supply boxes
    • May lift up to 25 lbs. occasionally

    Preferred:

    • Organizational & documentation skills a plus - our team maintains various trackers and are often leaned on as a resource for confirming when & how specific tasks were completed.
    • Comfort with navigating computers & software desirable - specifically Microsoft Office & Google Office Suite
    • Previous experience with customer service desirable
    • Strong interpersonal skills for frequent collaboration with other support teams in office - we all work together to ensure the office is running smoothly
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