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    Service Desk Associate - San Francisco, United States - Infinity Consulting Solutions

    Infinity Consulting Solutions
    Infinity Consulting Solutions San Francisco, United States

    2 weeks ago

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    Description

    We have partnered with our client in their search for a Service Desk Associate.

    This team member will provide high-quality white glove service to ensure thatIT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees of all levels (including executives).

    Key Responsibilities & Duties:

    • Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
    • Provide quick and effective assistance to end-users with IT issues (in-person, via email or phone).
    • Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
    • Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
    • Troubleshoot virtual conferencing systems (Such as Zoom) and provide IT assistance in conference rooms.
    • Configure and deploy Windows Laptops.
    • Setup new accounts for new employees.
    • Assist other IT team members with ongoing projects.
    Experience & Qualifications:
    • Associate degree in Computer Science or equivalent preferred
    • 3+ years of related work experience
    • Excellent verbal and written communication skills and experience working with C-Level executives is required
    • Troubleshooting experience with MS Office apps and Windows workstations is required
    • Troubleshooting experience with iPhone and iPad is required
    • Basic understanding of networks, IP addresses & Active Directory is highly preferred
    • Customer-oriented and patient. Have 'Can-do' attitude.
    Title: Service Desk Associate
    Location: San Francisco
    Client Industry: Financial Services
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