Guest Services Associate - Palo Alto, United States - Ronald McDonald House Charities Bay Area
Description
Job Title:
Guest Services Associate, Stanford
Reports To:
Family Services Manager
Hours:
Multiple Shifts:
Monday - Sunday
1st Shift: 6:45am - 3:15 pm
2nd Shift: 2:45pm - 11:15 pm
3rd Shift: 11:00 pm - 7:00 am - Not Available
Non-Exempt
$18/HR - 1stShift
$18/HR - 2nd Shift
$19/HR - 3rd shift
Job Summary
DUTIES AND RESPONSIBILITIES
Operations:
- Connect with outgoing/incoming staff at the beginning and end of each shift to relay important information
- Maintain a safe and secure communal living environment for families
- Perform walkthroughs of entire House to ensure tidiness and safety
- Log all maintenance issues observed during daily walkthrough or requested by families
- Carry duty cell phone to ensure availability for families and emergencies.
- Receive, log, and distribute all family and staff packages and mail
- Support with maintaining a clean main lobby, kitchen, seating, and dining areas
- Load, unload, and run family kitchen dishwashers
- Prepare, put out and clean up breakfast
- Stock and distribution resources including trash bags, laundry soap, diapers, toiletries, and other items to the laundry room and respective storages
- Restock and monitor soda and water machines
- Thoroughly disinfect fridges, freezers, cots, cribs, breast pumps, strollers, wheelchairs, and other items prior to putting them away
- Monitor inventory of household items, and cleaning supplies
Family Care:
- Respond to all family questions and emergency situations
- Support Family Care Manager with checkins, checkouts, and welcome folders/bags for incoming families
- Ensure all families and staff members are health screened daily and wear a face mask.
- Complete family requests and deliveries as reported in work order system, including fridges, freezers, cribs, cots, breast pumps, and other items to support families' needs
- Address and replace lost room guest keys and access cards
QUALIFICATIONS AND PREREQUISITES EDUCATION AND EXPERIENCE
EDUCATION:
- High School Diploma
- 1 year of customer experience or in a related field
KNOWLEDGE, SKILLS AND EXPERIENCE:
- Office and customer service experience
- Good problemsolving and organizational skills
- Strong attention to detail
- Able to handle difficult situations with confidence and compassion
- Strong communication skills
- Interest in working with families and children
- Experience working with diverse populations
- Spanishspeakers strongly encouraged to apply
- Computer literate in MS Office suite of products
- Ability to work in a semimedical environment with children being treated with lifethreatening illnesses and their families
OTHER:
- Certified in Adult & Pediatric CPR, First Aid and AED (or ability to get certified)
- Valid CA driver's license
- Must be able to lift 25 pounds
- Must be fully vaccinated (Including booster, if eligible)
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