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Customer Support Representative
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Customer Support Representative
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Technical Support Representative
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Technical Support Representative
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Customer Support Representative
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Remote Technical Support Representative
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Technical Support Representative - Atlanta, United States - US Tech Solutions
Description
Job Title: Technical Support Representative
Location: Fully Remote
Duration: 6 months contract
Shift Timing: Monday thru Friday 6 to 2:30pm or 7 to 3:30pm
Job Description:
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from employees, pharmacy, and employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily.
Responsibilities:
Document problems, complete problem tickets, and request information in the support tools
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
Effectively handle call workload
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Collaborate well in a team environment
The full-time employee will work 5 days a week, and must be able to work one weekend shift a week
Experience:
6 month of experience in technical and customer service.
Skills:
Troubleshooting and Service now Experience
Education:
Verifiable High School diploma or GED required