Jobs
>
Atlanta

    Customer Support Representative - Atlanta, United States - EyeQ Monitoring

    EyeQ Monitoring
    EyeQ Monitoring Atlanta, United States

    2 weeks ago

    Default job background
    Description

    REPORTS TO:
    Customer Support Manager

    Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.

    EyeQ Monitoring is looking for an upbeat, customer service oriented individual to provide exceptional customer service to all our clients.

    Joining a team of 3, they must be energetic, a self-starter, and self-motivator.
    The ability to work in a fast paced and fun environment where multi-tasking is a must and our Customer's Experience is at the fore front of your mind with every interactionThe prime candidate must be able to solve problems on their own with guidance from their peers and manager, quick learners will thrive in this environment
    Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.
    We value trusted partnerships.

    We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don't fit.

    We build to last.
    We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.
    We take the hill.

    We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

    We enjoy the journey.

    We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.

    Responsibilities
    Being the front-line in all communications with clients regarding problems, requests, inquiries, etc.
    Problem solve client issues as able, and/or route phone calls to proper team members when escalation is needed
    Effectively communicate to management regarding issues/process problems/policy changes
    Serve a liaison between clients and other departments and management
    Ability to effectively train new and current clients on current set up and systems
    Understanding of how all internal departments work and who to best handle customer issues to resolution
    Handle customer complaints and provide feedback to the right departments
    Present a solution and verify that the problem is solved

    Escalate properly if they don't have the right skill level or authority to resolve an issue on the first contact.

    Manage group email and voicemail
    Upselling customers on potential addon's or replacement equipment and passing to the right sales department
    Ensure all contact information is up to date when talking with client
    Ability to complete the below tasks for all clients.
    Service outage reporting
    Forensics Requests
    Protocol Changes/updates
    Monitoring Schedule Changes
    Contact Updates (all programs)
    Training
    Remote access (all platforms)
    Contract/Legal Questions/Concerns
    Billing Issues
    Misses
    Price Adjustments
    Facilitating tag orders
    Facilitating user adds and deactivations
    Access Control Management
    Work at least one week a month on an after-hours shift

    Physical Restrictions & Requirements (If needed)

    Physical Requirements:
    Lifting/Pushing/Pulling

    Up to 50 lbs
    Body Positions/Movements
    Ability to sit for long periods of time
    Ability to walk comfortably for long periods of time
    Required Qualities & Skillset
    Security Industry, Automotive, Multi Family, CRE
    Bachelor's degree
    5 years' experience in a customer service-oriented position.
    Preferably Account Management or Customer Experience
    Availability

    Travel: 20%

    Authorized to work in the US
    Proven ability to communicate verbally over the phone and via email in a friendly and fun manner.
    Must have Microsoft 365 suite skills
    Must have worked in a CRM before
    Must be able to work individually and as part of a team.
    Must have a passion for Customer Service or Security

    Ability to work in a fast paced environment and have the drive to get work completed even if it means staying late or coming in early.

    Must have good time management skills and be a self-starter.
    Must be able to problem solve on the fly.
    Ability to work as a team internally to resolve customer issues.
    Show empathy and use the right empathy statements.

    #J-18808-Ljbffr
  • Niwton

    Support Representative

    4 weeks ago

    Niwton Atlanta, United States

    Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. · ...

  • Niwton

    Support Representative

    1 day ago

    Niwton Atlanta, United States

    Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. · ...

  • Jet Management Executives

    Client Support Representative

    1 week ago

    Jet Management Executives Atlanta, United States

    Jet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Su ...

  • US Tech Solutions

    Technical Support Representative

    3 weeks ago

    US Tech Solutions Atlanta, United States

    Job Title: Technical Support Representative · Location: Fully Remote · Duration: 6 months contract · Shift Timing: Monday thru Friday 6 to 2:30pm or 7 to 3:30pm · Job Description: · As a Technical Support Representative, you will be working in a positive cultural environment ...

  • RELIANCE WORLDWIDE

    Sales Support Representative

    2 weeks ago

    RELIANCE WORLDWIDE Atlanta, United States

    Job Description · Job DescriptionReliance Worldwide Corporation · Position: Sales Support Representative · Reports To: Customer Service Manager · Location: Atlanta, GA · Company Description · Plumbing Matters. We make it better. · Our innovative products, built on a tradition of ...

  • IG Design Group Americas Inc

    Customer Support Representative

    3 weeks ago

    IG Design Group Americas Inc Atlanta, United States

    Customer Support Representative · Tracking Code Job Description Design Group Americas is one of the U.S. leaders of gift packaging, crafts, dcor, and creative play products with a portfolio of over 50 national brands, sold nationwide and around the globe in the mass, middle and ...

  • Electronics for Imaging, Inc.

    Customer Support Representative

    6 days ago

    Electronics for Imaging, Inc. Atlanta, United States

    Are you looking to enhance your career with a position in a world class company with products that dominate a challenging and dynamic environment? Fiery is the world leader in digital imaging and print management solutions for commercial and enterpri Representative, Support, Tech ...

  • Kimmel Associates

    Customer Support Representative

    2 weeks ago

    Kimmel Associates Atlanta, United States

    About the Company: · A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. · The company considers its employees to be their most impor ...

  • Kimmel & Associates

    Customer Support Representative

    3 weeks ago

    Kimmel & Associates Atlanta, United States

    About the Company: · A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. · The company considers its employees to be their most import ...

  • Kimmel Associates

    Customer Support Representative

    3 weeks ago

    Kimmel Associates Atlanta, United States

    About the Company:A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers.The company considers its employees to be their most important as ...

  • The Fountain Group

    Product Support Representative

    1 week ago

    The Fountain Group Atlanta, United States

    Job Description · Job DescriptionTitle: Product Support Representative · Location: remote supporting EST hours · Position Type: Temp to Perm; 1 year assignment to start · Pay Rate: $21.00 per hour W2 · M-F, 40 hours per week · Looking for: · o ***Entry Level Role***: college gra ...

  • CarIQ

    Customer Support Representative

    2 weeks ago

    CarIQ Atlanta, United States

    **Customer Support Representative** · at The better way for fleets to pay Atlanta, GA Summary · Car IQ is a nimble venture-backed company on a mission to transform the payment industry. Our team of engineers, data scientists, and finance experts have created next-generation tec ...

  • Ferguson Enterprises

    Sales Support Representative

    2 weeks ago

    Ferguson Enterprises Atlanta, United States

    Job Posting: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, ...

  • Xactus

    Technical Support Representative

    2 weeks ago

    Xactus Atlanta, United States

    EOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...

  • Jet Management Executives

    Client Support Representative

    1 week ago

    Jet Management Executives Atlanta, United States

    Job Description · Job Description · Jet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager i ...

  • Ferguson Enterprises

    Sales Support Representative

    2 weeks ago

    Ferguson Enterprises Whitehall, United States

    Job Posting: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, ...

  • Barracuda Networks Inc

    Technical Support Representative

    3 weeks ago

    Barracuda Networks Inc Atlanta, United States

    Come Join Our Passionate Team At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative so ...

  • Linden Lab

    Customer Support Representative

    1 week ago

    Linden Lab Atlanta, United States

    Company Snapshot · Founded in 1999, Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences. In 2003, Linden Lab first launched Second Life, the groundbreaking virtual world enjoyed by millions around the globe, which has since go ...

  • Edible Arrangements

    Client/Customer Support Representative

    1 week ago

    Edible Arrangements Atlanta, United States

    Client Support Representative - Tier 2 Support · Who are we and what do we do? · Fruit was just the beginning. Since our founding in 1999, we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a ...

  • MSC Industrial Direct

    Customer Care Support Representative

    2 weeks ago

    MSC Industrial Direct Atlanta, United States

    Build a better career with MSC. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations ...