- Create, revise and publish internal and public facing product solutions.
- Interface with customers at a high volume to solve their issues.
- Develop your skills in network and security products through on-going training.
- Document, escalate and follow through with product bugs and/or issues.
- Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.
- A customer centric focus - you always aim to make the customer happy.
- Strong troubleshooting/problem resolution skills.
- Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.
- Ability to learn and adapt to quickly changing circumstances, direction and strategy.
- Experience in any of the scripting languages such as Bash, Shell, Perl, Python.
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
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Support Representative
4 weeks ago
Niwton Atlanta, United StatesOur team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. · ...
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Support Representative
1 day ago
Niwton Atlanta, United StatesOur team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. · ...
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Client Support Representative
1 week ago
Jet Management Executives Atlanta, United StatesJet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Su ...
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Technical Support Representative
3 weeks ago
US Tech Solutions Atlanta, United StatesJob Title: Technical Support Representative · Location: Fully Remote · Duration: 6 months contract · Shift Timing: Monday thru Friday 6 to 2:30pm or 7 to 3:30pm · Job Description: · As a Technical Support Representative, you will be working in a positive cultural environment ...
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Sales Support Representative
2 weeks ago
RELIANCE WORLDWIDE Atlanta, United StatesJob Description · Job DescriptionReliance Worldwide Corporation · Position: Sales Support Representative · Reports To: Customer Service Manager · Location: Atlanta, GA · Company Description · Plumbing Matters. We make it better. · Our innovative products, built on a tradition of ...
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Customer Support Representative
3 weeks ago
IG Design Group Americas Inc Atlanta, United StatesCustomer Support Representative · Tracking Code Job Description Design Group Americas is one of the U.S. leaders of gift packaging, crafts, dcor, and creative play products with a portfolio of over 50 national brands, sold nationwide and around the globe in the mass, middle and ...
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Customer Support Representative
6 days ago
Electronics for Imaging, Inc. Atlanta, United StatesAre you looking to enhance your career with a position in a world class company with products that dominate a challenging and dynamic environment? Fiery is the world leader in digital imaging and print management solutions for commercial and enterpri Representative, Support, Tech ...
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Customer Support Representative
2 weeks ago
Kimmel Associates Atlanta, United StatesAbout the Company: · A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. · The company considers its employees to be their most impor ...
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Customer Support Representative
3 weeks ago
Kimmel & Associates Atlanta, United StatesAbout the Company: · A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. · The company considers its employees to be their most import ...
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Customer Support Representative
3 weeks ago
Kimmel Associates Atlanta, United StatesAbout the Company:A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers.The company considers its employees to be their most important as ...
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Product Support Representative
1 week ago
The Fountain Group Atlanta, United StatesJob Description · Job DescriptionTitle: Product Support Representative · Location: remote supporting EST hours · Position Type: Temp to Perm; 1 year assignment to start · Pay Rate: $21.00 per hour W2 · M-F, 40 hours per week · Looking for: · o ***Entry Level Role***: college gra ...
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Customer Support Representative
2 weeks ago
CarIQ Atlanta, United States**Customer Support Representative** · at The better way for fleets to pay Atlanta, GA Summary · Car IQ is a nimble venture-backed company on a mission to transform the payment industry. Our team of engineers, data scientists, and finance experts have created next-generation tec ...
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Sales Support Representative
2 weeks ago
Ferguson Enterprises Atlanta, United StatesJob Posting: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, ...
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Technical Support Representative
2 weeks ago
Xactus Atlanta, United StatesEOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...
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Client Support Representative
1 week ago
Jet Management Executives Atlanta, United StatesJob Description · Job Description · Jet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager i ...
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Sales Support Representative
2 weeks ago
Ferguson Enterprises Whitehall, United StatesJob Posting: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, ...
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Customer Support Representative
2 weeks ago
EyeQ Monitoring Atlanta, United StatesREPORTS TO: Customer Support Manager · Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US. · EyeQ Monitoring is looking for an upbeat, customer service oriented individual ...
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Customer Support Representative
1 week ago
Linden Lab Atlanta, United StatesCompany Snapshot · Founded in 1999, Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences. In 2003, Linden Lab first launched Second Life, the groundbreaking virtual world enjoyed by millions around the globe, which has since go ...
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Client/Customer Support Representative
1 week ago
Edible Arrangements Atlanta, United StatesClient Support Representative - Tier 2 Support · Who are we and what do we do? · Fruit was just the beginning. Since our founding in 1999, we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a ...
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Customer Care Support Representative
2 weeks ago
MSC Industrial Direct Atlanta, United StatesBuild a better career with MSC. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations ...
Technical Support Representative - Atlanta, United States - Barracuda Networks Inc
Description
Come Join Our Passionate Team At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability Envision yourself at Barracuda Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager. What you'll be working on#LI-Hybrid