- Provides exceptional customer service and effortless experiences in accordance with MSC standards to ensure customer satisfaction, account retention and revenue generation by engaging customers through MSC's telephony and digital platforms.
- Possesses strong knowledge of MSC's website and digital solutions for the support and promotion of internal and external customers with basic technical issues.
- Utilizes strong sales skills to offer related products, services and digital solutions to increase customer penetration.
- Troubleshoots and resolves complex customer issues and concerns (including but not limited to billing, credits, returns, payments, sourcing, pricing, availability, product recommendations & account related questions) using the most efficient and cost-effective resources and processes, utilizing common and alternative sources of information.
- Assists customers through multiple modalities (including but not limited to chat, email, voice and future channels such as SMS and social) to ensure full support of customer service functions and standards.
- Remains up to date with all website functions and resources to service the customer.
- Demonstrates a basic understanding of ControlPoint (CMI/VMI/Vending)
- Identifies initiatives to enhance customer satisfaction and communicates these to appropriate channels for implementation as needed.
- Provides guidance and support to associates needing assistance with the resolution of customer issues.
- Promotes company initiatives at a department level in a changing environment.
- Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements.
- Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
- Participation in special projects and performs additional duties as required
-
Support Representative
4 weeks ago
Niwton Atlanta, United StatesOur team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. · ...
-
Support Representative
1 day ago
Niwton Atlanta, United StatesOur team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. · ...
-
Client Support Representative
1 week ago
Jet Management Executives Atlanta, United StatesJet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Su ...
-
Sales Support Representative
2 weeks ago
RELIANCE WORLDWIDE Atlanta, United StatesJob Description · Job DescriptionReliance Worldwide Corporation · Position: Sales Support Representative · Reports To: Customer Service Manager · Location: Atlanta, GA · Company Description · Plumbing Matters. We make it better. · Our innovative products, built on a tradition of ...
-
Customer Support Representative
6 days ago
Electronics for Imaging, Inc. Atlanta, United StatesAre you looking to enhance your career with a position in a world class company with products that dominate a challenging and dynamic environment? Fiery is the world leader in digital imaging and print management solutions for commercial and enterpri Representative, Support, Tech ...
-
Customer Support Representative
2 weeks ago
Kimmel Associates Atlanta, United StatesAbout the Company: · A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. · The company considers its employees to be their most impor ...
-
Customer Support Representative
3 weeks ago
Kimmel & Associates Atlanta, United StatesAbout the Company: · A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. · The company considers its employees to be their most import ...
-
Technical Support Representative
3 weeks ago
US Tech Solutions Atlanta, United StatesJob Title: Technical Support Representative · Location: Fully Remote · Duration: 6 months contract · Shift Timing: Monday thru Friday 6 to 2:30pm or 7 to 3:30pm · Job Description: · As a Technical Support Representative, you will be working in a positive cultural environment ...
-
Customer Support Representative
3 weeks ago
IG Design Group Americas Inc Atlanta, United StatesCustomer Support Representative · Tracking Code Job Description Design Group Americas is one of the U.S. leaders of gift packaging, crafts, dcor, and creative play products with a portfolio of over 50 national brands, sold nationwide and around the globe in the mass, middle and ...
-
Customer Support Representative
3 weeks ago
Kimmel Associates Atlanta, United StatesAbout the Company:A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers.The company considers its employees to be their most important as ...
-
Product Support Representative
1 week ago
The Fountain Group Atlanta, United StatesJob Description · Job DescriptionTitle: Product Support Representative · Location: remote supporting EST hours · Position Type: Temp to Perm; 1 year assignment to start · Pay Rate: $21.00 per hour W2 · M-F, 40 hours per week · Looking for: · o ***Entry Level Role***: college gra ...
-
Technical Support Representative
2 weeks ago
Xactus Atlanta, United StatesEOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...
-
Customer Support Representative
2 weeks ago
CarIQ Atlanta, United States**Customer Support Representative** · at The better way for fleets to pay Atlanta, GA Summary · Car IQ is a nimble venture-backed company on a mission to transform the payment industry. Our team of engineers, data scientists, and finance experts have created next-generation tec ...
-
Sales Support Representative
2 weeks ago
Ferguson Enterprises Whitehall, United StatesJob Posting: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, ...
-
Sales Support Representative
2 weeks ago
Ferguson Enterprises Atlanta, United StatesJob Posting: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, ...
-
Client Support Representative
1 week ago
Jet Management Executives Atlanta, United StatesJob Description · Job Description · Jet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager i ...
-
Technical Support Representative
3 weeks ago
Barracuda Networks Inc Atlanta, United StatesCome Join Our Passionate Team At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative so ...
-
Customer Support Representative
2 weeks ago
EyeQ Monitoring Atlanta, United StatesREPORTS TO: Customer Support Manager · Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US. · EyeQ Monitoring is looking for an upbeat, customer service oriented individual ...
-
Customer Support Representative
1 week ago
Linden Lab Atlanta, United StatesCompany Snapshot · Founded in 1999, Linden Lab develops platforms that empower people to create, share, and thrive within virtual experiences. In 2003, Linden Lab first launched Second Life, the groundbreaking virtual world enjoyed by millions around the globe, which has since go ...
-
Client/Customer Support Representative
1 week ago
Edible Arrangements Atlanta, United StatesClient Support Representative - Tier 2 Support · Who are we and what do we do? · Fruit was just the beginning. Since our founding in 1999, we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a ...
Customer Care Support Representative - Atlanta, United States - MSC Industrial Direct
Description
Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work.
That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.
Requisition
ID :
15634
Employment Type :Full Time
Job Category :Customer Care
Work Location :Atlanta, GA
State or Province :Georgia (US-GA)
Potential Work Location :United States : Georgia : Atlanta
BRIEF POSITION SUMMARY:
The position of Customer Care Support Representative - Digital Web is responsible for the interaction with website support customer requests utilizing a variety of methods such as telephone, email, chat and SMS.
These representatives are accountable to driving a seamless experience for our customers that use MSC's digital solutions.DUTIES and RESPONSIBILITIES:
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE:
o High school diploma or equivalent required.
o Perform successfully as a Customer Care Omnichannel Representative for a minimum of six months, while consistently meeting or exceeding Quality expectations preferred.
SKILLS:o Strong customer service skills required.
o Strong time management skills required.
o Strong understanding of digital solutions (such as website features)
o Proficiency in systems used by the Representative, Customer Care - Digital Web role, such as as/400, Oceana and the MSC website required.
o Strong interpersonal and communication skills; capable of explaining simple procedures in writing and verbally; good phone skills required.
o Working knowledge and use of Microsoft Office is required. (Outlook, Word, Excel, etc.)
o Bilingual ability (Spanish or French) desired.
o General knowledge of the industrial supply industry desired.
o Demonstrates acceptable proficiency in all MSC's required competencies:
o Customer Focus
o Decision Quality
o Drives Collaboration
o Develops Talent
o Communicates Effectively
o Instills Trust
OTHER REQUIREMENTS:
o None.
Compensation starting at $14 - $22 / hour dependent on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities.
Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity.The Company reserves the right to modify the range as market conditions change.
Why MSC
People. Collaboration. Insight. That's how you build something that works.
Built on a foundation of trust, MSC works side by side with our customers to help them drive business results.
With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.