- Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints
- Process orders of all types
- Process Warranty and Courtesy Replacement orders
- Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with our Internal Sales Representatives (ISR)
- Communicate directly with our Manufactures Rep Agencies
- Support assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this role
- Other duties as required
- Ability to work in a team environment as well as being a self-starter of improvement projects
- Exceptional verbal and written communication skills
- Exceptional troubleshooting skills
- Must be able to communicate effectively, both verbally and in writing
- Must have the ability to work well within a business environment and the ability to multitask
- HS Diploma required, some college preferred
- Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
- Experience in Business Management Software (i.e. SAP) is preferred but not required
- Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
- Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
- Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.
- Ability to offer prompt, effective support to warehouse, plant and corporate office environments.
- This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations.
- Department is open from 7am – 6pm EST to accommodate service coverage for west coast. Must be able to work a regular 8 hour/ day schedule in that window. Minimal, if any, travel.
- Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.
- Traditional and Roth 401k - with up to 4% company match
- Health insurance
- Dental insurance
- Vision insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Paid time off
- Tuition reimbursement
- Employee Stock Share Plan
- 100% paid 10-week maternity leave
- 100% paid 2-week paternity leave
-
Customer Support Representative
4 weeks ago
IG Design Group Americas Inc Atlanta, United StatesCustomer Support Representative · Tracking Code Job Description Design Group Americas is one of the U.S. leaders of gift packaging, crafts, dcor, and creative play products with a portfolio of over 50 national brands, sold nationwide and around the globe in the mass, middle and ...
-
Client Support Representative
2 weeks ago
Jet Management Executives Atlanta, United StatesJet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Su ...
-
Customer Support Representative
1 week ago
Electronics for Imaging, Inc. Atlanta, United StatesAre you looking to enhance your career with a position in a world class company with products that dominate a challenging and dynamic environment? Fiery is the world leader in digital imaging and print management solutions for commercial and enterpri Representative, Support, Tech ...
-
Customer Support Representative
4 weeks ago
Kimmel Associates Atlanta, United StatesAbout the Company:A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers.The company considers its employees to be their most important as ...
-
Customer Support Representative
3 weeks ago
EyeQ Monitoring Atlanta, United StatesREPORTS TO: Customer Support Manager · Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US. · EyeQ Monitoring is looking for an upbeat, customer service oriented individual ...
-
Support Representative
6 days ago
Niwton Atlanta, United StatesOur team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That's where you come in. · ...
-
Customer Care Support Representative
2 weeks ago
MSC Industrial Direct Atlanta, United StatesBuild a better career with MSC. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations ...
-
Commercial Sales Support Representative
15 hours ago
MSC Industrial Direct Atlanta, United StatesBuild a better career with MSC. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations ...
-
Client/Customer Support Representative
2 weeks ago
Edible Arrangements Atlanta, United StatesClient Support Representative - Tier 2 Support · Who are we and what do we do? · Fruit was just the beginning. Since our founding in 1999, we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a ...
-
Client/Customer Support Representative
2 weeks ago
Edible Arrangements, LLC Atlanta, United StatesJob Description · Job DescriptionClient Support Representative - Tier 2 Support · Who are we and what do we do? · Fruit was just the beginning. Since our founding in 1999, we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the mom ...
-
Support Team Representative
2 weeks ago
MarketSource Alpharetta, United StatesMarketSource - JobID: [Administrative Assistant] As a Support Team Representative at MarketSource, you'll: Provide administrative support for customer, account executive, manager, and client related needs; Ensure any client and/or customer concerns are solved effectively and prom ...
-
Front Line Support Representative
1 week ago
CINC Atlanta, United StatesJob Description · Job DescriptionSalary: · Who we are: · CINC is the #1 Real Estate CRM and Website provider in North America for elite real estate agents. CINC was founded in 2011 and we are based in Atlanta, GA. Our robust solution is a complete CRM platform that allows real e ...
-
Sales Support Representative
15 hours ago
Audio Enhancement Alpharetta, United StatesJob Type · Full-time · Description · At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers' expectations, and build success through partnership, friendship, and tru ...
-
Customer Support Representative
3 weeks ago
Kimmel Associates Atlanta, United StatesAbout the Company: · A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. · The company considers its employees to be their most impor ...
-
Customer Support Representative
4 weeks ago
Kimmel & Associates Atlanta, United StatesAbout the Company: · A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. · The company considers its employees to be their most import ...
-
Product Support Representative
2 weeks ago
The Fountain Group Atlanta, United StatesJob Description · Job DescriptionTitle: Product Support Representative · Location: remote supporting EST hours · Position Type: Temp to Perm; 1 year assignment to start · Pay Rate: $21.00 per hour W2 · M-F, 40 hours per week · Looking for: · o ***Entry Level Role***: college gra ...
-
Technical Support Representative
3 weeks ago
Xactus Atlanta, United StatesEOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...
-
Customer Support Representative
3 weeks ago
CarIQ Atlanta, United States**Customer Support Representative** · at The better way for fleets to pay Atlanta, GA Summary · Car IQ is a nimble venture-backed company on a mission to transform the payment industry. Our team of engineers, data scientists, and finance experts have created next-generation tec ...
-
Client Support Representative
2 weeks ago
Jet Management Executives Atlanta, United StatesJob Description · Job Description · Jet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager i ...
-
Account Support Representative, Medical Devices
4 weeks ago
Advanced Oxygen Therapy Inc Atlanta, United StatesSr. Software Quality Assurance Analyst · Primary Location: Atlanta, Georgia · V-Soft Consulting is currently hiring for a · Sr. Software Quality Assurance Analyst · for our premier client in · Atlanta, Georgia . · Education and Experience " · Bachelor's degree in Computer r ...
Sales Support Representative - Atlanta, United States - RELIANCE WORLDWIDE
Description
Job Description
Job DescriptionReliance Worldwide Corporation
Position: Sales Support Representative
Reports To: Customer Service Manager
Location: Atlanta, GA
Company Description
Plumbing Matters. We make it better.
Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating, construction, and fluid technologies to make our customers' lives easier, while sustainably delivering unrivalled returns. We are publicly traded on the Australian Stock Exchange (ASX) and headquartered in Atlanta, Georgia, USA with regional headquarters in Brisbane, Australia and London, UK. Our global family of brands are driven to make a lasting impact – we are better for our planet, better for our people, and better on our commitments. We operate in 45 facilities across 20 countries. We're acquisitive and we're laser-focused on growth.
Role Profile
A Sales Support Representative's job is primarily to assist in customer inquiries, concerns and requests regarding products and services either by telephone and/or electronically.
Principal Responsibilities
Essential Functions
Education, Knowledge, Skills and Expertise
Working Conditions and Physical Demands
Benefits Include