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    Dealer Operations Administrative Coordinator - Nashville, United States - CarSaver Management LLC

    CarSaver Management LLC
    CarSaver Management LLC Nashville, United States

    3 weeks ago

    Default job background
    Description

    As the Dealer Operations Administrative Coordinator, you will play a vital role in the growth of our organization. As a key team member, you will be expected to be organized, to have a positive attitude, and to consistently keep our organization flowing smoothly. We are looking for a one-of-a-kind Dealer Operations Administrative Coordinator who is an expert at multi-tasking and is flexible to business needs. This position will report directly to the Director of Client Services.

    Perks - Our team members enjoy terrific benefits which include:

    • Comprehensive Medical, Dental and Vision Insurance
    • Voluntary Life Insurance
    • Paid Vacation, Sick, and Holidays
    • Employee Vehicle Purchase Program
    • 401(k) with company match
    Responsibilities:
    • Ensures eligible sales/vehicles are enrolled in the CarSaver Lifetime Warranty
    • Ensures dealer warranty invoices do not exceed 90 days past due
    • Ensures CarSaver warranties are finalized for activation
    • Ensures CarSaver Protection Plus enrollments are reported for invoicing
    • Ensures all new onboarding dealers are assigned to a Success Manager
    • Assists in ensuring Success Managers are reaching out daily according to where the dealer is in the process.
    • Assists in ensuring dealer and support tickets are assigned and updated regularly, and promptly.
    • Co-Management of team reports by ensuring they are updated according to applicable timelines and distributed as needed to appropriate departments.
    • Aids staff, managers, and leadership as needed
    • Additional projects, reporting, and tasks as needed.
    • Help execute CarSaver's business, brand, and product to create best-in-class practices in customer service for our dealer partners.
    • Build excellent relationships with our dealers by providing clear and thorough guidance as a subject matter expert.
    • Deliver results by leveraging relationships and program expertise.
    • Provide efficient responses to all requests promptly.
    • Master all forms of communication to support dealerships in the CarSaver portal
    • Enthusiastically educate and assist dealerships by answering product and service questions via inbound calls, ticketing system, e-mail, and outbound phone calls
    • Research and guide dealerships in areas where opportunities for improvement are found.
    • Resolve dealership challenges by being able to identify the source of the problem, determine the best solution, and conduct follow-up to ensure resolution.
    • Document any process or technical challenges to ensure product quality and development via the CarSaver portal.
    • Exceed weekly and monthly performance metrics.
    • Other duties as assigned.
    Requirements
    • High energy, positive attitude, enthusiastic and passionate
    • Analytical, with strong communication skills
    • Good listening skills
    • Unique ability to use a phone and computer simultaneously
    • Aptitude for quick retrieval and communication of web-based information
    • Strong sense of team mentality and reliability
    • Automotive experience not required but a plus
    Salary Description

    45, ,000
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