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Technical Support Engineer II - Chaska, United States - Tokyo Electron US
Description
Let's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you.Job Description
Technical Support Engineer II
Position Summary:
Driving success happens daily here. Tokyo Electron employees foster strong partnerships with our customer base.
We market and support semiconductor production equipment and provide outstanding service and support to semiconductor device manufacturers around the world.
TEL Electron world-renowned products and technologies support diverse customer needs for the manufacture of increasingly sophisticated semiconductors.Responsibilities:
Troubleshoots equipment failures or malfunctions by telephone (or on-site when needed) with on-site field personnel or customers
Intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures
Responds to emergency service calls as required
Performs installations at customer sites worldwide
Supports Manufacturing and Demo Lab performing final test and other activities as needed
Provides technical information and assistance regarding new systems or changes/modifications to existing systems
Instructs customer operating technicians on system operation and maintenance
Perform upgrades and modifications to equipment as needed
Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues
Interface with other groups such as, Software, Hardware, Materials, and Production to provide a factory response to open issues in the field
Coordinates and approves Field Change Notices (FCN), no-charge delivery requests (NCDR) as necessary
Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory
Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement
Be an active participant in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics
Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues
Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation
Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials
Provides on-site Field Engineer training on current and new product technology
Provides technical training to customers and TEL service organizations
Writes and documents procedures to be used by customers and service organizations
Publishes troubleshooting guides to help in performing corrective actions
Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements
Provides Technical presentations as required for customers and the field service team as needed
Qualifications:
Requires 2+ years of field service or product support in the semiconductor industry
Bachelor's Degree with 2 years of related experience; or Master's Degree without experience; or Associate's Degree with 6 years of related experience; or 10 years of experience in lieu of degree.
High school diploma or equivalent required.Able to travel %, internationally, and will perform other duties as assigned
Physical Requirements:
Job duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places.
May require the use of Personal Protection equipment and proper industry safety procedures when working with one or more dangerous element or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, radiation, etc.
Occasional overnight travel to TEL factory, training facilities and customer locations may be required.Diversity creates an innovative culture.
TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
SubsidiaryTEL Manufacturing and Engineering of America, Inc.
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