Technical Support Engineer II - Chaska, United States - Tokyo Electron

Tokyo Electron Chaska, United States

2 weeks ago

Description

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locations

Chaska

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

R

Let's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you.
Job Description

Technical Support Engineer II

Position Summary:
Driving success happens daily here. Tokyo Electron employees foster strong partnerships with our customer base. We market and support semiconductor production equipment and provide outstanding service and support

to semiconductor

device manufacturers around the world. TEL Electron world-renowned products and technologies support diverse customer needs for the manufacture of increasingly sophisticated semiconductors.

Responsibilities:

Troubleshoots equipment failures or malfunctions by telephone (or on-site when needed) with on-site field personnel or customers
Intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures
Responds to emergency service calls as required

Performs installations at customer sites worldwide

Supports Manufacturing and Demo Lab performing final test and other activities as needed

Provides technical information and assistance regarding new systems or

changes/modifications

to existing systems

Instructs customer operating technicians on system operation and maintenance

Perform upgrades and modifications to equipment as needed

Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues

Interface with other groups such as, Software, Hardware, Materials, and Production to provide a factory response to open issues in the field

Coordinates and approves Field Change Notices (FCN), no-charge delivery requests (NCDR) as necessary

Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory

Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement

Be an active participant in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics

Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues

Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation

Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials

Provides on-site Field Engineer training on current and new product technology

Provides technical training to customers and TEL service organizations

Writes and documents procedures to be used by customers and service organizations

Publishes troubleshooting guides to help in performing corrective actions

Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements

Provides Technical presentations as required for customers and the field service team as needed

Qualifications:

Requires 2+ years of field service or product support in the semiconductor industry

Bachelor's Degree with 2 years of related experience; or Master's Degree without experience; or Associate's Degree with 6 years of related experience; or 10 years of experience in lieu of degree. High school diploma or equivalent required.

Able to travel

20 - 30%, internationally , and will perform other duties as assigned

Physical Requirements:

Job duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places.

Mechanical aptitude, manual dexterity and ability to lift/carry objects up to35 pounds is required. May require

bending/stooping/crawling/climbing.

May require the use of Personal Protection equipment and proper industry safety procedures when working with one or more dangerous element or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, radiation, etc.

Occasional overnight travel to TEL factory, training facilities and customer locations may be required.
Diversity creates an innovative culture.

TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Subsidiary

TEL Manufacturing and Engineering of America, Inc.
We make innovation possible. TEL is committed to the progress of our future technology.

And, to be successful, it takes a community of talent Our global workforce of over 10,000 employees is taking on the challenge of a new world of technology.

The better you are, the better we are. Our 360-degree approach means there's a good fit for every learning style.

We have interactive classes, on-the-job training, and formal programs that are led by certified technical experts and organizational development professionals.

You will continue growing your skills and encouraging your curiosity. TEL offers educational reimbursement to help you achieve your learning goals.

Established in 1963, Tokyo Electron (TEL) is a leading global supplier of innovative semiconductor and flat panel display production equipment.

TEL continues to grow by incorporating new technologies and innovation to meet the demands of an ever-changing world, committed to empowering the newest advancements in technology to improve life.

Our equipment and technology support the manufacturing and testing of semiconductors, with product lines including:
Coater/Developers
Thermal Processing Systems
Single Wafer Deposition Systems
Surface Preparation Systems
Culture

Tokyo Electron has more than 12,000 employees located in 12 countries around the world. Our innovation is rooted in our diversity.

As a global technology leader, we actively seek out and value differences in people across the globe who collectively contribute, create, and innovate.

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Technical Support Engineer II - Chaska, United States - Tokyo Electron

Description

IT Support Engineer