- Provide real-time technical support to the global support organization by responding to technical procedural inquiries and concerns promptly and effectively.
- Trend, analyze, and interpret field-generated data by collecting and analyzing data from the field to identify trends, patterns, and potential issues. This information is used to provide technical support for Corrective and Preventive Actions (CAPA) and technical alerts to address any emerging problems.
- Develop technical documentation, training materials, and troubleshooting tools to assist customers and support staff in troubleshooting and resolving technical issues.
- Manage and update all relevant documents related to the department and service support activities. Ensure the accuracy and traceability of records to comply with Good Manufacturing Practices (GMP), International Organization for Standardization (ISO), Food and Drug Administration (FDA), and company policies regarding compliance.
- Collaborate with cross-functional teams in the implementation of product enhancements. Serve as a liaison between Field Service and Development/Tech Ops through task teams, facilitating communication and coordination to achieve project goals. Work with team members to develop goals, plans, resolve problems, and successfully achieve objectives.
- Bachelor's degree in Electronics, Biomedical Engineering, Chemistry, Medical Technology or related field with 2+ years' experience, or Master's degree in field with 0+ years of experience.
- Understanding of customer's needs, expectations, and obstacles to identify and suggest ideas or enhancements
- Understanding complex technical and non-technical documentation and effectively communicating with internal and external contacts to ensure positive outcome
- Technical troubleshooting and data analysis skills
- Ability to travel globally as required, 25% or less
- Demonstrated ability to collaborate cross functionally and drive change to improve customer experience
- Strong software knowledge, including Windows, and PCs
-
IT Support Engineer
2 weeks ago
Eclipse Innovations Maple Plain, United StatesOverview. · • English courses. · About the team · Our Ops Tech Solutions Team (OTS Team) provides ongoing tech support to all Amazon operating locations worldwide. Maintaining, upgrading, and protecting the IT infrastructure and end-user devices of one of the largest companies in ...
-
Technical Support Engineer
2 weeks ago
Energy Jobline ZR Cologne, United StatesJob Description · Was erwartet dich? Du dokumentierst, prozessierst und analysierst die eingegangenen Kund:innenanfragen auf sämtlichen Kanälen (z.B. E-Mail, Kontaktformular) Du qualifizierst nicht-dokumentierte Problemfälle und leitest diese gemäß definierten Prozessen und Proze ...
-
IT Support Engineer
2 weeks ago
Sapphire Enterprises Osseo, United StatesWe believe that at Amazon, every day is Day One. · A day to take the first step. A day to face new challenges. And today could be the day you become part of a great idea. A day to bring your own ideas to life. Join a company that reinvents itself every day. Working at Amazon is a ...
-
Product Support Engineer
1 week ago
TEL Chaska, United StatesLet's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you. · Job Description · Responsibilities · • Provides technical support to fiel ...
-
Product Support Engineer
1 week ago
Tokyo Electron US Chaska, United StatesLet's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you. · Job Description · Responsibilities · Provides technical support to field e ...
-
Product Support Engineer
1 week ago
Tokyo Electron Chaska, United States Regular, Full timeLet's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you. · Job Description · Responsibilities · * Provides technical support to field e ...
-
Technical Support Engineer II
3 weeks ago
Tokyo Electron Chaska, United StatesTechnical Support Engineer II page is loaded · Technical Support Engineer II · Apply · locations · Chaska · time type · Full time · posted on · Posted 3 Days Ago · job requisition id · R · Let's search for your next career at TEL. Use the form below to search our curre ...
-
Technical Support Engineer II
3 weeks ago
TEL Chaska, United StatesLet's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you. · Job Description · Technical Support Engineer II · Position Summary: · Dr ...
-
Technical Support Engineer II
1 week ago
Tokyo Electron US Chaska, United StatesLet's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you. · Job Description · Technical Support Engineer II · Position Summary: · Dr ...
-
Cell Culture Lab Tech
1 week ago
Actalent Chaska, United States Full timeDescription: · Conduct cell culture activities using aseptic technique. · Work in cleanroom environment - gowning prior to entering lab space · Monitor multiple manufacturing production runs and complete routine cell culture maintenance tasks (passaging, seeding, harvesting, conc ...
-
Cell Culture Technician
1 week ago
Actalent Chaska, United States Full timeDescription: · Seeking a Cell Culture Technician who would be involved with performing cell culture runs the first half of the day and the second half of the day would involve inoculations, harvests and prepping for the following day. · Responsibilities: · Conduct cell culture a ...
-
IT Support Engineer
2 days ago
E. A. Sween Company Eden Prairie, United States Full timeJob Details · Description · IT Support Engineer · Who We Are · Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy We are a third-generation family-owned and professionally managed organization with a commitment to strate ...
-
IT Support Engineer
3 days ago
E. A. Sween Company Eden Prairie, United StatesJob Details · Description · IT Support Engineer · Who We Are · Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy We are a third-generation family-owned and professionally managed organization with a commitment to strate ...
-
IT Support Engineer
1 day ago
E.A. Sween Company Eden Prairie, United States Regular, Full time· IT Support Engineer · Who We Are · Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue t ...
-
Technical Support Engineer
2 days ago
E. A. Sween Company Eden Prairie, MN, United States Full timeIT Support Engineer · Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We pride ourselves on fosteri ...
-
Technical Support Engineer
3 weeks ago
HelpSystems Eden Prairie, United StatesProblem Solvers. Proactive Protectors. Relentless Allies. · Ready to join us? Let's get started. · Job Title: · Technical Support Engineer · Job Duties: · Provide specialized cyber security engineering support serving as the technical interface between Company and customers. Pr ...
-
Applications Support Engineer
1 week ago
TA Instruments Eden Prairie, United States Regular, Full timeTA Instruments Applications Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA's product lines. As an Applications Engineer you'll join a team of specialists that are committed to ensuring TA's world-renowned ...
-
Mechatronics technician
2 weeks ago
Spectrum Industries Lake Ann, United StatesWe are looking for you in the field of maintenance. Are you interested in a full-time position as a mechatronics engineer (m/f/d) or electronics engineer (m/f/d)? Then you are the perfect fit for our client in Lohr am Main. The company works with packaging glass for the consumer ...
-
Digital Solution Architect
3 weeks ago
Phoenix Industries Chanhassen, MN, United States FreelanceAs one of the most successful and innovative personnel service companies in Germany, we are currently seeking a **Digital Solution Architect (m/w/d)** for our renowned client - the world leader in specialized machinery and plant engineering for the tire and food industry - in Ham ...
-
Senior IT Support Engineer
1 week ago
The Phoenix Group Minneapolis, United StatesWe're seeking a Full-Time Senior IT Support Engineer to excel within an Onsite (hybrid schedule) work environment. This position is based in Minneapolis, MN requiring employees to reach client locations within an hour. Candidates must exhibit exceptional problem-solving skills, a ...
Technical Support Engineer II - Chaska, United States - Danaher
Description
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Technical Support Engineer for Beckman Coulter Diagnostics is responsible for providing real time technical support for the global support organization and responds to technical procedural inquiries and concern. The engineer will advise a course of action for problem resolution and provide verbal and written communication to internal and external customers as needed.
This position is part of the Global Product Technical Support (GPTS) department located in Chaska, MN and will be onsite .At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Systems Technical Support team and report to the Manager of Technical Engineering Support responsible for directing and controlling the activities of the Systems Technical Support team to provide global technical support for the installed customer base, commercial operations, subsidiaries, and distributors. If you thrive in a multifunctional, problem-solving and supporting role and want to work to build a world-class Service and Support organization—read on.
In this role, you will have the opportunity to:
The essential requirements of the job include
It would be a plus if you also possess previous experience in:
#LI-KP1
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
