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IT Support Engineer - Eden Prairie, United States - E. A. Sween Company
Description
Job Details
Description
IT Support Engineer
Who We Are
Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day. At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you will join us
The salary range for this position is $70,000 - $75,000. There may be some flexibility for the compensation depending on experience.
What We're Seeking
We are looking for a skilled and experienced IT Support Engineer to join our team. The ideal candidate will have a strong technical background and a proven record of providing high-quality technical support to end-users in a corporate environment. This position is a vital member of the Information & Technology team, responsible for delivering comprehensive day-to-day computing support to ensure the smooth operation of our information infrastructure and business processes. This role contributes significantly to the realization of departmental goals and business projects by assisting with the operation and maintenance of the technology that supports our growing business.
What You'll Do (Responsibilities)
- Provide advanced technical support to end-users, resolving complex hardware and software issues efficiently and effectively.
- Install, configure, and maintain computer systems, mobile devices, servers, networks, and other IT infrastructure components.
- Monitor and troubleshoot network connectivity issues to ensure optimal performance and reliability.
- Implement robust security measures to protect IT systems and data from security threats and vulnerabilities.
- Collaborate with other members of the IT team and various business units to plan and implement IT projects and initiatives, ensuring alignment with business objectives.
- Develop and maintain detailed technical documentation, including system configurations, procedures, and troubleshooting guides, to support knowledge sharing and continuity.
-Stay up to date with the latest technology trends and best practices in IT support and administration to provide innovative solutions and improvements.
- Monitor and troubleshoot batch integration processes when failure occurs to ensure the accuracy of operational systems and business insights.
- Provide level 1 troubleshooting to core operational systems and elevate to level 2 support as-needed
- Perform routine preventative health checks of core network hardware.
- Minimal travel required, up to 20%.
What You'll Need (Qualifications)
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
- Minimum of 5 years of experience in a technical support role, with a strong focus on IT infrastructure.
- Solid understanding of computer hardware, software, networking, and security principles.
- Experience with Windows Server, Active Directory, O365, mobile device support, and other enterprise IT systems.
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and stakeholders at all levels of the organization.
- Relevant industry certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plus.
How You'll Find Success at EAS
· Value People Most of All: Show respect & care, embrace diversity, and empower others.
Commit to Safety Everyday: See something say something do something, practice safe behavior, and celebrate safety success.
· Invest in Our Company to Thrive: Share ideas to improve, learn & grow, and embrace change.
· Think Before Doing and Act Decisively: Make thoughtful decisions, work together to find solutions, and do what is right.
· Welcome Constructive Straight Talk: Be honest and respectful even when difficult, be open to ideas and feedback, and ask questions to understand.
· Serve Up Exceptional Experiences: Provide value to customers, take pride in your work, and help others to be successful.
· Enjoy What You Do Have a positive attitude, Live the Spirit of E.A. Sween, and celebrate success.
Qualifications
Skills
Behaviors
:Motivations
:Education
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
