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    Remote Technical Support Engineer - Minneapolis, United States - Bühler

    Bühler
    Bühler Minneapolis, United States

    1 week ago

    Default job background
    permanent
    Description

    Tasks

  • Provide troubleshooting and resolution of software and hardware issues reported by customers
  • Deliver high quality and remote customer support in a contact center format, using a global ticketing system, for various products and applications across Buhler business units
  • Complete task management in ticketing system/service cloud and initiate quality notification process
  • Work according to a schedule in shifts and be flexible to work on weeknights and weekends on a rotating basis
  • Support digital service solutions for our local Bühler organizations and directly to customers
  • Proactively support customers based on data analytic dashboards, system notifications and early warnings from IoT
  • Communicate proactively with local Bühler organizations and specialists, and external customers
  • Collaborate with Buhler organization to resolve issues
  • Arrange services with Buhler Service Group to repair or replace defective products
  • Other duties as assigned
  • Technical diploma or higher degree in mechanical, electrical or automation engineering or related field
  • At least 2-3 years of experience in process automation (process control system, visualization system) or customer service
  • Ability to understand process flows, P&ID, wiring diagrams/electrical circuits, HMI, and manuals
  • Ability to explain technical issues to technical and non-technical employees/customers
  • Strong on judgement, decision making and problem-solving skills.
  • Utilize effective approaches for developing appropriate solutions and course of actions
  • Excellent interpersonal skills, phone etiquette, teamwork, and customer orientation
  • Fluent in written and spoken English, speaking clearly so listeners can understand
  • Willingness and flexibility to work shifts or be on call that could span weeknights and weekends
  • Field Service experience highly preferred
  • Ability to read and interpret code of PLC (Programmable Logic Controllers) programs
  • Experience in industrial standards (ProfiNet, Profibus, network topology)
  • Basic knowledge of: Windows Server, VMware, TIA Portal, SAP C4C (Cloud 4 Customer), TeamViewer, STEP7
  • Additional language skills are an asset (Spanish, Portuguese)
  • Ability to travel 10-20%
  • International and successful company with sustainable prospects for the future
  • Wide technical & modern environment with interesting challenges
  • Professional environment with an open communication culture
  • Exciting development and training opportunities
  • Great and dynamic work environment
  • Health Insurance with Health Savings Account
  • Dental
  • Vision and Life Insurance
  • Short Term and Long Term Disability
  • 401(k) with 6% company contribution
  • 15 days vacation
  • Sick Time
  • Maternity and Paternity Leave
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