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Technical Support Engineer - Eden Prairie, United States - HelpSystems
Description
Problem Solvers. Proactive Protectors. Relentless Allies.Ready to join us? Let's get started.
Job Title:
Technical Support Engineer
Job Duties:
Provide specialized cyber security engineering support serving as the technical interface between Company and customers. Provide technical problem-solving and support to customer base and also act as a customer advocate. Troubleshoot security measures for customers to ensure safe infrastructure. Troubleshoot Company product and network issues.
Develop and maintain a thorough understanding of Company software products, its implementation, and use within client environments, and assess common challenges.
Assist in customer retention process by proactively contacting customers to ensure satisfaction and renewal of product and services. Improve the Company's support process by creating knowledge-based articles, product solutions, additional best practices documentation, and internal trainings.Create and submit feature requests to product management based on hand-on usage and valid customer requests that reflect growth of the products.
Serve as a lead technical support engineer specialist to other staff. Develop and design training materials for all Company products. Liaise with sustaining, development, and sales as the point of contact for all technical issues.Position permits telecommuting from within the U.S.
Required education
:
Bachelor of Science or equivalent in Electronic Engineering or related.
Required experience
: 12 months as Senior Systems Engineer or related.
Additional minimum requirements
:
work experience to include at least 1 year of the following:
Ability to manipulate data and databases to resolve product issues including, SQL and VMware;
Security awareness and management on enterprise solutions;
Windows networking, specifically related to inter-application communications;
Installation, implementation, upgrading, design architecture and administration of complex IAM solutions;
Enterprise level technical customer support with ability to provide specific design and change updates live on customer calls, along with live troubleshooting sessions.
40 hours/ weekJob site/ interview:
Eden Prairie, MN. Salary $66,560 / year.
EOE
About Us
This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first.
Fortra is a cybersecurity company like no other.We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe.
Our approach is different, and we're proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us onLinkedIn .
We Are Fortra
Our people make us great.
Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra.
Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, andmuch more
Visit our
website
to learn more about why employees choose to work for Fortra. Remember to check out our
Glassdoor
to learn what our employees are saying and connect with us on
LinkedIn .
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
