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    Strategic Account Manager - San Francisco, United States - RideCell

    RideCell
    RideCell San Francisco, United States

    6 days ago

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    Description
    [Full Time] Strategic Account Manager at Ridecell (United States) | BEAMSTART Jobs

    Strategic Account Manager

    Ridecell United States
    Date Posted
    30 Aug, 2022
    Work Location
    San Francisco, United States
    Salary Offered
    Not Specified
    Job Type
    Full Time
    Experience Required
    6+ years
    Remote Work
    Yes
    Stock Options
    No
    Vacancies
    1 available
    Want to work with the world's leading companies to help them digitize their fleets and launch new mobility start-ups? Does picturing yourself on a high-performance team working alongside colleagues with diverse backgrounds as start-up entrepreneurs, new mobility services operators, and management consultants from top firms like McKinsey, PWC, and E&Y sound exciting? Then check out this unique opportunity at Ridecell

    Ridecell has a long history of innovation in the mobility space, from the early days of running the Summon ridesharing service in San Francisco; to powering the carsharing platforms for mobility service operators like Gig Car Share from AAA, and KINTO mobility services by Toyota Sweden; to more recently expanding into digitization solutions for large scale fleets with operators like Penske.

    Ridecell is headquartered in San Francisco with offices in Madrid, Paris, Berlin, and Pune India.

    The Strategic Account Manager will manage and optimize key account(s) in the Enterprise channel to drive customer account growth and ongoing customer engagement and retention.

    This role reports to the Senior Director of GTM and Customer Launch and will work closely with our Customer Success, Customer Support, Product, Analytics, Finance, and Development teams.


    What you will do:
    Relationships
    :
    Develop relationships with key stakeholders in the customer account, ideally achieving the status of a Trusted Advisor
    Expertise
    :
    Become an expert in Ridecell's solutions, our partners' solutions, and our customer's business in order to:

    Develop a clear Point of View on how Ridecell can best help the customer achieve their business goals
    Develop a clear Point of View on how Ridecell can best grow our revenue

    Planning
    :
    Develop an account plan that is aimed at achieving both the customer's and Ridecell's growth objectives
    Execution

    :

    Execute the plan:
    Respond to customer "Feature Requests" by understanding the customer's underlying business need, helping them clarify their priorities, and collaborating with the Ridecell Product team to define solutions
    Proactively promote adoption of Ridecell product extensions and new solutions
    Help in setting and negotiating contract pricing and terms

    Support
    :
    Serve as the customer's Single Point of Contact:

    Assist our Customer Support team in developing our response to any significant technical issues by taking into account customer specific considerations and serving as the face of Ridecell
    Respond to customer "How To" requests by demonstrating to customer functional leaders what they can accomplish with our current platform


    The outcomes you will achieve:
    Strong relationships, as evidenced by customer stakeholders' willingness to provide glowing references to potential customers, partners, and investors
    Strong contributions to the account's success, as evidenced by acknowledgement from their senior executive that Ridecell played a key role in helping them achieve their business objectives
    Strong growth in Ridecell's Annual Recurring Revenue through expansion of the scale of the account's operations and their adoption of new Ridecell solutions

    Required Qualifications:


    Minimum of 5 years' experience in account management or business development, B2B or direct-to-consumer marketing, and/or project management in technology, software, financial, utility or information services industry.

    Minimum 2 years in a B2B account management role
    Solid project management skills and experience managing large enterprise customers and agile cross functional account teams.
    Highly organized, detail-oriented with the ability to prioritize and respond quickly in an ever-changing environment.

    Proven track record of focusing on solutions, key metrics and results, propelled by positive can-do attitude, energy and entrepreneurial spirit to achieve financial success.

    Data driven and comfortable working in a data intensive environment.
    Proven ability to establish productive working relationships at all levels and influence change with internal and external business partners.
    Ability to maintain good balance of strategic vision and tactical implementation.
    Strong professional ethics and impeccable personal integrity.
    Strong verbal, written, presentation and interpersonal skills.
    Strong working knowledge of Excel and PowerPoint.
    Bachelor's Degree from top university, preferably in technology or business

    Bonus Qualifications:
    Practical working knowledge of multi-channel consumer marketing strategies with an emphasis on direct to consumer marketing and online/interactive campaigns.
    Overall understanding of transportation/ mobility as a service business
    Experience in optimizing fleet operations
    Management consulting experience
    MBA or MS

    But, the real perks are:
    Challenging and fun work - you'll never have a boring day
    World-class team that thrives working collaboratively and solving challenging problems
    The opportunity to use data and technology to build the future of fleet automation and mobility

    Ridecell is not only committed to building our own diverse and inclusive company, we celebrate our differences and actively work with all Ridezillas in achieving their career ambitions in the broader ecosystem.

    We are an equal opportunity employer and encourage all applicants to apply, no matter your race, religion, sex, national origin, sexual orientation, age, disability, gender identity, or gender expression.

    If we can do anything to improve your application and interview process, please let us know

    To all recruitment agencies:
    Ridecell does not accept unsolicited resumes. Please do not forward resumes to Ridecell employees. Ridecell is not responsible for any fees related to unsolicited resumes.
    About Ridecell

    Fleet Transformation Cloud-Automate to Maximize ???? usage &...


    Company Size:
    People


    Year Founded:
    2011


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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