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Service Manager - Palo Alto, United States - Government Technology Agency (GovTech)
Description
Service Manager / Senior Service Manager (Infrastructure) page is loadedService Manager / Senior Service Manager (Infrastructure)
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locations
EDB - SG SINGAPORE
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
JR
[What the role is]
About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent.
We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments.
Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore. For more information on EDB, please visit .About Information Technology Division
The IT division works in close partnership with EDB's business divisions to build digital products that leverage technology to improve EDB's operational efficiency, create exceptional customer experience and deliver enhanced business value for EDB.
You will be part of the IT Infra Team, working closely with internal business users, IT team and external partners to deliver IT infrastructure services to support EDB's digital initiatives.
Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.
Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion
Supporting business users and the application team in their digital initiatives.
Planning, designing, assessing and implementing new technology platforms.
Assist in managing IT Core infrastructure budget and handling financial procurement activities
IT vendor management.
Ensuring all documentations are up-to-date.
Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.
Planning and executing business continuity plan, including disaster recovery.
Acting as 3rd level support for
infrastructure-related
cases.
Working with EDB's Overseas Offices to provide 24x7 IT services
[What we are looking for]
To meet the challenges of this role, you must have/be:
At least 5 years' experience in managing and leading the projects on two or more of the following:
Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.
Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management
Setup, configuration and maintenance of Storage and backup systems
At least 5 years experience in managing and leading IT Operations teams involving:
Change Management
Incident Management
Problem Management
Inventory Management
Security and Patch Management
Experience with the following:
Cloud Technologies
Database and Storage Systems
Next Generation Firewalls (NGFW)
LAN and WAN networks (including Wifi )
General Datacenter Technologies
Experience on the following would be advantageous:
Amazon Web Services or Microsoft Azure.
Cisco Networking.
Palo Alto, Checkpoint or Fortinet NGFWs
MSSQL database
Writing and maintaining PowerShell or Python scripting for administration purposes
In addition to the above, you will require:
Bachelor's degree in Information Technology or equivalent.
Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.
Proficient in written and spoken communication skills.
Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.
Possession of the following certifications would be advantageous.
CITPM / PMP certification
CCNP certification
Microsoft Certified Solutions Expert (MCSE) certification
AWS or AZURE professional certification
ITIL v4
Only Singaporeans may apply
We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date
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