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    Service manager - Palo Alto, United States - Corporacion Acciona Eolica SL

    Corporacion Acciona Eolica SL
    Corporacion Acciona Eolica SL Palo Alto, United States

    3 weeks ago

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    Description
    Service manager - redes y comunicaciones

    Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad.

    Nuestra plantilla, formada por más de profesionales y presente en más de 40 países de los cinco continentes, contribuye a nuestra misión de diseñar un planeta mejor.

    Buscamos personas que quieran marcar la diferencia, promover el desarrollo sostenible y encontrar soluciones a los mayores desafíos globales, incluidos el cambio climático, la sobrepoblación y la escasez hídrica.

    Únete a nosotros en la búsqueda de soluciones para lograr un futuro sostenible.
    Dentro de la dirección de operaciones, se integrará en el equipo de explotación.

    Su misión será la de garantizar la operación y explotación de los servicios Industriales (centros de producción de Emergías renovables) para los que deberá asegurar la disponibilidad, correcta gestión de incidencias, cambios, peticiones, y los SLAs acordados.

    Para ello gestionará tanto a los proveedores de servicios del área, como se coordinará con otros equipos de Acciona (equipos de proyectos, equipos de aplicaciones, servicios de usuario, y Operación y Mantenimiento de centros de producción).

    Descripción del puesto

    Gestión de servicios relacionados con el área de su responsabilidad: supervisión y operación TIC, definiendo y asegurando los estándares de calidad y seguridad necesarios para su implantación, operación y mantenimiento.

    Gestión de terceras empresas administrando las necesidades de servicio técnico y humano, optimización en el uso de recursos. Seguimiento del nivel de servicio proporcionado.
    Liderazgo en la evolución de elementos "hard/soft".

    Capacidad para dar soporte, participar y liderar la definición de arquitectura técnica, e explotar y dar seguimiento a proyectos técnicos.

    Gestión de proveedores de servicio, control de la actividad y seguimiento de planes de mejora.
    Gestión, implantación y mejora continua en los diferentes servicios de su responsabilidad de los diferentes procesos operativos


    ITIL:
    incidencias, peticiones, cambios, capacidad, inventario, etc.

    Definición de los estándares de calidad del soporte proporcionado a usuario por los equipos internos y externos, supervisando las soluciones propuestas y el seguimiento de la metodología.

    Coordinación y soporte en la función a los responsables los centros de producción del grupo.
    Análisis de la disponibilidad de los entornos mediante herramientas de monitorización
    Disponibilidad para hacer guardias en 24x7, para la toma de decisiones sobre el servicio.
    Requisitos del candidato
    Experiencia de al menos 2 años en puestos similares.
    Alto conocimiento del "estado del arte" en materia de infraestructuras de comunicaciones.
    Certificaciones en equipamiento de comunicaciones (Cisco, Fortinet, Palo Alto, etc.)
    Experiencia en la gestión de servicios de outsourcing.

    Otras tecnologías valorables:
    Scada, OPC, Modbus, protocolos de comunicación Industrial industriales, PLCs

    Requerimientos:
    Capacidad de Liderazgo y de negociación.
    Capacidad de trabajar creativamente y analíticamente para comprender y estructurar las necesidades de los usuarios.
    Capacidad de influir.
    Capacidad de pivotar entre la operativa diaria y la planificación a largo plazo.
    Nivel de inglés y español alto

    Somos una compañía que valora la diversidad como fuente de talento y por ello trabajamos para impulsar un entorno inclusivo en el que se promueve el respeto, la pertenencia y el compromiso de forma que todas las personas puedan participar en igualdad de oportunidades.

    Invitamos a todas las personas a inscribirse con independencia del origen, circunstancias, bagaje o condición.

    ACCIONA ha recibido la certificación Top Employer 2021, 2022 y 2023, que reconoce a la Compañía como una de las mejores empresas para trabajar en España.

    #J-18808-Ljbffr


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