- Respond to customer inquiries with product information and quotes, involving engineering when appropriate
- Work closely with planning to obtain accurate lead times for customer quotes
- Manage customer relationships, complaints, and escalations; ensure healthy relationships and timely results
- Track customer orders to ensure on-time delivery, inform customers when changes need to be made to delivery dates
- Crate all documents needed for domestic and international shipping
- Create and mail customer invoices
- Track all returned goods, including issuing Return Material Authorizations (RMA) numbers and entering information into appropriate databases for reporting and tracking
- Work with all departments and individuals involved in the completion of customer orders including manufacturing, quality control, shipping and the President for complex orders or customer issues
- Working with cross functional teams to find improvement opportunities, not blame
- BA or BS degree, or equivalent work experience
- Five years customer service experience required; manufacturing industry experience strongly preferred
- Preference of 2-5 years of experience working with ERP/ MRP or similar software
- Ability to communicate diplomatically, and articulately over the phone, via email and face-to-face across all levels internally and externally is essential
- Excellent data entry and organizational skills
- Able to handle multiple interruptions and adjust priorities throughout the day, while continuing to produce accurate, detailed work
- Proficiency in use of MS Office applications including Word, Excel and Outlook.
- Verbal and interpersonal skills that enable effective interdepartmental communication
- Ability to work with cross-functional teams to resolve issues
-
Service manager
1 week ago
Corporacion Acciona Eolica SL Palo Alto, United StatesService manager - redes y comunicaciones · Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad. Nuestra plantilla, formada por más de profesionales y presente en más de 40 países de los cinco continen ...
-
Service Delivery Manager
1 week ago
Astreya Partners Menlo Park, United StatesWhat this Job Entails: · Scope: · - Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends.- Follows processes and operational policies while selecting methods and technique ...
-
Stanford Health Care Palo Alto, United States1.0 FTE Full time Day - 08 Hour R Onsite 86137 CARDIOVASCULAR-SL (HOSP) Business & Administration 300 Pasteur Dr,PALO ALTO,California · If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Y ...
-
Imaging Services Manager
1 week ago
El Camino Health Mountain View, United StatesEl Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. ...
-
Convention Services Manager
3 days ago
Grand Bay Hotel San Francisco Redwood City, United States**Description**: · Position: Convention Services Manager · JOB OVERVIEW: To assist in the overall efficient operation of the Sales & Catering Department. Responsible for the coordination and execution of group and catering contracts and ensuring the smooth transition from the sal ...
-
Convention Services Manager
1 day ago
Crescent Hotels & Resorts LLC Redwood City, United StatesPosition: Convention Services Manager · JOB OVERVIEW: To assist in the overall efficient operation of the Sales & Catering Department. Responsible for the coordination and execution of group and catering contracts and ensuring the smooth transition from the sales department to op ...
-
Volkswagen Service Manager
1 week ago
BlueWave Solutions Red Bay, United States"Established in 1904, Red Bay is a subsidiary of Volkswagen Group Retail Deutschland and a part of Volkswagen AG. With multiple locations in the Hamburg area, we employ nearly 550 individuals for the Volkswagen, ŠKODA, and Volkswagen Nutzfahrzeuge brands. We are currently seeking ...
-
Nursing Service Manager
1 week ago
Phoenix Innovations Redwood, United StatesAre you familiar with sustainable care practices, looking to advance your career and seeking a new challenge? The EMVIA LIVING Group is continuously growing and currently comprises more than 50 nursing facilities nationwide. We are currently seeking a Redwood Care Manager (m/f/d) ...
-
Service Manager
3 days ago
Sprouts Farmers Market Hayward, United StatesJob Introduction: · At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations an ...
-
Service Manager
1 week ago
Monarch Tractor Livermore, United States**Who is Monarch Tractor?** · Monarch Tractor has created the world's first fully electric, driver-optional, smart tractor committed to elevating farming practices to enable clean, efficient, and economically viable solutions for farmers today and in the future. Monarch provides ...
-
Service Manager
1 week ago
Government Technology Agency (GovTech) Palo Alto, United StatesService Manager / Senior Service Manager (Infrastructure) page is loaded · Service Manager / Senior Service Manager (Infrastructure) · Apply · locations · EDB - SG SINGAPORE · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · JR · [What the r ...
-
NovaWorks Sunnyvale, United StatesAs one of the largest IT service providers and digitalization partners in Europe, we are driving the digital transformation within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today powerful and develop smart financial services ...
-
Service Drive Manager
1 week ago
BMW of Fremont Fremont, United StatesOverview: · **Position Overview** · The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed. ...
-
Manager, Enrollment Services
1 week ago
West Valley-Mission Community College District Santa Clara, United StatesThe Enrollment and Financial Services Department is seeking a talented leader to fill the position of Manager of Enrollment Services (Admissions & Records). · Mission College is located in the heart of Silicon Valley. Our staff and faculty are among the most qualified in the stat ...
-
Management Services Technician
3 days ago
Department of Industrial Relations Santa Clara County, CA, United StatesUnder the supervision of and receiving general direction from a Deputy Labor Commissioner III, in the State Labor Commissioner's Office's (LCO) Bureau of Field Enforcement (BOFE) Program and/or Criminal Investigation Unit (BOFE-CIU), the Management Services Technician (MST) will ...
-
Customer Service Manager
1 week ago
Route 92 Medical Inc San Mateo, United States**PURPOSE OF JOB**: · - This role is critical to support Route 92 Medical's efforts to fulfill customer requirements, obtain customer feedback, and supporting Route 92 Medical commercial team. · **MAJOR DUTIES AND RESPONSIBILITIES**: · - Manage customer service staff, communicate ...
-
Service Manager
1 week ago
Cascade Ventures Oakland, United StatesThe Bobrink Group is a constantly growing medium-sized company with a total of ten locations between Bremen and the North Sea coast. Since our founding in 1974, we have defined ourselves as a traditional company for premium automobiles. Our portfolio includes the brands BMW, MINI ...
-
Automotive Service Manager
5 days ago
Infiniti of San Jose San Jose, United States**Responsibilities** · - Assist customers in servicing, repairing and explaining each service needed · - Understand customer; match requirements and concerns to various service options · - Explain service being performed and keep customer informed and updated throughout the servi ...
-
Resident Services Manager
1 week ago
Charities Housing San Jose, United States**POSITION**:Resident Services Manager · **COMPENSATION**: $80,000 to $100,000/Year DOE · **BENEFITS**: Health, dental, vision, FSA, EAP, life insurance (LTD), 401(K), paid sick, vacation and holidays. · Charities Housing's mission is to develop, own and manage the highest qualit ...
-
Administrative Services Manager
1 week ago
Boston Consulting Group San Francisco, United States**WHAT YOU'LL DO**: · The role of Administrative Services Manager (ASM) at BCG is an exciting opportunity for a leader who is passionate about developing administrative professionals to deliver best-in-class administrative support to both our senior consulting team and our client ...
Customer Service Manager - Palo Alto, United States - Stangenes Industries Inc
Description
Job Description
Job DescriptionFor over 45 years, Stangenes Industries, Inc. ) has been manufacturing critical components for customers in government, industry and research. As an OEM supplier to major medical and industrial equipment manufacturers, we have earned a reputation for quality and reliability at globally competitive prices. The foremost government and institutional particle accelerator facilities and research laboratories in the world rely on Stangenes Industries for innovation and excellence.
Stangenes Industries, Inc. is focused on developing an efficient, skilled and cross-trained workforce. All employees are responsible for maintaining a safe work environment; and each person is empowered in a way that creates exceptional individual performance, highly successful work teams, outstanding customer service, and an atmosphere of mutual respect. To the extent possible, Stangenes will support opportunities for employee professional development.
The Customer Service Manager is the main point of contact for customer questions or inquiries. The ideal candidate must determine customer needs, effectively communicate those needs within the organization, and work with all functional areas to deliver on necessary actions.
Responsibilities:
Qualifications:
Stangenes Industries, Inc. is an Equal Employment Opportunity employer.
Customer Service Manager professionals in Palo Alto
-
Natalia Faleeva
My experience with the huge date of sets, their analysis and insight. The desire to work in the team ...
-
Hannah Dunn
Mathematical and Computational Science Student
-
Lisa Lehmann
Digital Health