- Work directly with an onshore/offshore IT support team responsible for operational performance of cloud-based data systems: Snowflake, Kafka, Airflow, AWS/S3, Lambda, CDAP, Tableau, etc.
- Provides 24x7 on-call support for all assigned production-related systems.
- Continuously provide SME knowledge to promote the operational health and monitoring of production environment of cloud-based systems
- Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.
- Support production escalations and manage issue through resolution to stabilize operational environment(s).
- Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.
- Complete special projects & tasks as directed by manager
- Detailed and proven experience with:
- Bachelor's degree plus 5-7 years of experience in IT support and experience required
- Experience with ServiceNow and/or other ITSM system and ITIL
- Proven ability to troubleshoot application issues in a complex production environment
- Passion for recognizing and solving problems to deliver actionable business insights.
- Excellent communication skills, both verbal and written, and team skills necessary to work well with onshore and offshore team members.
- AWS/S3
- Snowflake
- Data Warehousing concepts and ETL experience
- SQL and procedural language
- Unix OS/scripting
- Tableau, WebFocus or comparable enterprise-level reporting tool exposure
- Kafka or Attunity proficiency
- AWS Lamda proficiency
- CDAP proficiency
- Airflow proficiency
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payments industry
- Time to support charities and give back to your community
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IT Support Center Analyst
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Roto-Rooter Services Company Cincinnati, Ohio, United States PermanentOverview: · We have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati. · Responsibilities: · Your responsibilities will include: · Troubleshooting of computer hardware and software and other technology to ...
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Western & Southern Financial Group Cincinnati, United StatesWelcome to Western & Southern Financial Group – Our focus on creating value for our customers through everything we do is foundational to who we are. We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Sou ...
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IT Support Center Analyst
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Roto-Rooter Services Company Cincinnati, United StatesOverview: · We have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati. · Responsibilities: · Your responsibilities will include: · Troubleshooting of computer hardware and software and other technology to ...
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IT Support Center Analyst
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Roto-Rooter Cincinnati, United StatesOverview: · We have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati. · Responsibilities: · Your responsibilities will include: · Troubleshooting of computer hardware and software and other technolog ...
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Operations Support Analyst
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Western & Southern Financial Group Cincinnati, United StatesWelcome to Western & Southern Financial Group – Our focus on creating value for our customers through everything we do is foundational to who we are. We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Sou ...
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Western & Southern Financial Group Cincinnati, United States Full timeOverview · Summary of Responsibilities: · Reviews, researches and initiaties follow-up on several field office financial reports related to balancing field office cashbooks on a daily basis and office bank accounts on a monthly basis as outlined by NAIC and Model Audit Rule req ...
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Christ Hospital Cincinnati, United StatesThis position will generate, analyze and prepare Decision Support information for work with clinical and administrative staff. The employee will work with clinical and financial personnel to determine and meet their information needs. · ...
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FIS Global Cincinnati, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Engineering Travel Percentage : · 1 - 5%Job Description · Are you ready to unleash your full potential? We're looking for people who are ...
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Hillman Cincinnati, United StatesThe Application Support Analyst acts as second-level support for The Hillman Group business applications including the primary ERP system for the organization (JD Edwards EnterpriseOne (E1)), the Supply Chain application (Gains), and Warehouse Management Systems (WM/PkMS). · Duti ...
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Microsoft Technical Support Analyst
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Roto-Rooter Services Company Cincinnati, OH, United StatesWe have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati. · Troubleshooting of computer hardware and software and other technology tools, products and peripherals · Installs hardware, software, networki ...
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Jobs for Humanity Cincinnati, United States Full timeJob Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 1 - 5%Job Description · Are you ready to unleash your full potential? We're looking for people who a ...
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Senior System Support Analyst
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Booz Allen Hamilton Fort Campbell, United StatesInstallation Deployment Support Operations Planner and AnalystThe Opportunity: · As an expert in transportation and mobility operations, your unique skill set inspires you to think bigger, push further, and ask questions others don't. We need your extensive industry knowledge and ...
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Senior System Support Analyst
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FIS Global Cincinnati, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 1 - 5%Job Description · Are you ready to unleash your full potential? We're looking for people who are passionate abou ...
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Support Analyst
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Lab Technician I
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Thermo Fisher Scientific Cincinnati, United States**Summary of position**: · The QC Laboratory Technician assists QC analysts with support functions for routine analyses and documentation of any of the following: Raw Materials, In-Process, Finished Product, Calibrations, Stability samples or projects within the QC Chemistry Labo ...
System Support Analyst - Cincinnati, United States - Jobs for Humanity
Description
Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global
Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Engineering
Travel Percentage :
1 - 5%
Job Description
Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team
System Support Analyst Specialist of Cloud Data Platform provides on-going support of critical data warehousing and reporting systems in an AWS-based environment. The Support Specialist must be highly experienced and able to act independently to resolve highly complex problems.
What you will be doing
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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