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    IT Support Center Analyst - Cincinnati, United States - Roto-Rooter Services Company

    Roto-Rooter Services Company
    Roto-Rooter Services Company Cincinnati, United States

    3 weeks ago

    Default job background
    Description

    Overview:


    We have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati.


    Responsibilities:

    Your responsibilities will include:
    Troubleshooting of computer hardware and software and other technology tools, products and peripherals
    Installs hardware, software, networking and peripheral equipment as needed
    Response and support for iSeries related Operator level support requests and troubleshooting
    Responds/resolves incidents and service requests in accordance with expected service levels
    Oversee the execution and completion of assigned tasks
    Logs and tracks all work effort using ITSM tools, and maintains history records and related documentation
    Ability to multi-task in a fast-paced environment while delivering high standards of customer service
    Demonstrates and actively promotes an understanding and commitment to the mission of Roto-Rooter through performing behaviors consistent with the organizations' values

    Requirements:

    Requirements include:
    Associate degree in related field
    3-5 years' experience in related technical support role
    Operator level IBM iSeries/ AS400 experience
    May consider an equivalent combination of education and experience


    Applicable Technical Certifications:
    Microsoft MTA, MCSA, MCSE
    CCNA, Networking +
    ITIL Foundations preferred
    HDI Support Center Analyst preferred

    Benefits:
    At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families.

    That's why we are proud of our extensive employee benefit package including:

    Medical insurance with a Prescription Drug Card
    Accident and Critical Illness Insurance
    Dental Insurance
    Vision Insurance
    Paid Vacation
    Paid Training
    Life Insurance
    Matching 401K Retirement Savings Plan
    Tuition Reimbursement
    Profit Sharing

    Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions.

    Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.


    EEO Statement:


    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.


    Advertising Tags:
    #LI-ONSITE% % %%techhelp%%
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