shakell lester mccoy

I am Sha'kell, I prefer kell. I'm 29 years of age. Live in Ohio. I find myself to be a very determine person, self motivated. I'm currently getting back into school for my 2nd degree in Nursing. I'm not insensitive to others and their stories, i find myself to be very considerate and understanding. Just very hard to understand. 

 I Love k-dramas, mysteries, horror, comedy, documentaries, Italian food, along with taco salad. I pay call of duty, love hikes, love music, love history, love animals, and of course anime.

Hands - on, task focused professional with strong communication skills leveraging vast customer service experience. Pays close

attention to detail for accurate and compliant documentation. Follow policies, procedures , and guidelines to ensure

consistent quality. Maintain and safeguard patient privacy and confidentiality

Manage time and priorities i n multi - task environments.

o Effective problem solver, able to assess situation and identify solutions.

o Work as part of a team and maintain a professional and positive environment.

o Microsoft Office A p plications: MS Excel | MS Word | MS PowerPoint | MS Outlook .

o Communication Platform: Zoom | Typing Speed: 34 WPM

Uber Eats Driver

UberEATS - Cincinnati, OHApril 2022 to Present

Delivering Food, groceries, and Alcohol to customers.

Doordash warehouse

DoorDash - Cincinnati, OHOctober 2023 to January 2024

Picking, Packing, Stocking, Receiving, Handing outs orders.

I switch from first to Third. An had accumulated points due to Family emergencies. So I had to Resign, before I was fired. I Was offered the job back once I, obtained a babysitter, but I had got into a car accident. Late night on my way home. A driver ran a flashing red light, total my car. I have not been back to the job.

Firstsource

Molina Healthcare - Louisville, KYJune 2022 to November 2022

o Answering’s inbound calls and assisting customers

o Updating Id card s and demographics for member in to system

o Help find a provider for member s within their insurance policy

o Answered and assist in pharmacy issues for members

Doordash Driver

DoorDash - Cincinnati, OHApril 2021 to February 2022

I got into a car accident, a person ran a stop sign and we T-bone. Due to loss of car and injuries I had to stop, doing Doordash.

Warming Hearts

Helping Hands Warming Hearts LLC - Cincinnati, OHMarch 2021 to September 2021

Assisting Aide to Clients: Giving them Baths, Cleaning the house, Preparing food, assisting with calls, And bedside care.

Let job to finish last quarter, and prepare to go into my field of study.

Raising Canes Crewmember

Rasing Caines - Oakley, OHMay 2021 to August 2021

Cashier, Drive thru cashier, Server window.

I Left this job, due to not being able to find reliable babysitter. An with being in school and work and paying for a sitter, I was unable to handle, the pressure at the time.

Customer Service Representative

United Dairy Farmers - Cincinnati, OHApril 2019 to July 2019

Greeted patrons and prepared ice cream and coffee orders for customers.

o Collected payments and operated cash register.

o Counted down tills and provided excellent customer service

Five Guys Crew Member

Five Guys - Springdale, OHJuly 2018 to August 2018

Offered fast and friendly service, op erated cash register, accepted payments, and maintained the overall appearance

and cleanliness in the restaurant .

o Worked as part of a team and interacted with diverse customers and staff members.

o Followed all policies as they related to customer confidentiality

I Resigned from this job, because I was homeless. W/O a baysitter.

Dietary Aid

uc hospital/Compass one - Cincinnati, OHSeptember 2017 to July 2018

Dietary: cleaning dishes and pots and pans and doing also the Mechanical Check

Security Guard

Ageis Security - Cincinnati, OHOctober 2016 to March 2017

Greeting guest as they come in

• Validating parking
• Walk around
• Mechanical checks
• Contractor

Just Energy - Cincinnati, OHDecember 2015 to March 2016

Sales; Walked around door to door, And Had clients sign up with us to get a deductible on there bill.

Fulfillment associate

Amazon - Cincinnati, OHApril 2014 to January 2015

Packing up customer items

Picking going to get customer items from shelf

Stow, stocking shelves and checking inventory

Problem solving

Cincinnati Recreation Commission.

Receptionist (Volunteer)

CCRC - Cincinnati, OHMay 2014 to June 2014

Explained membership benefits, and facilitated necessary

paperwork.

• Printed flyers for program events, and posted to assign locations.

• Hosted weekly senior citizen bingo games.

Receptionist (Volunteer)

Evanston Employment Resource Center

Cincinnati, OH - Cincinnati, OH August 2013 to October 2013

Setup Computer lab for daily workshops (Started up all computers,

Prepared sign in sheets)

• Performed administrative support duties (e.g., answered phones,

made calls to program partner, input data).

Education

Associate's of Science degree in Medical Billing & Coding

Ultimate Medical Academy-Clearwater - Clearwater, FLAugust 2020 to April 2022

Commercial driver's licenses

Your commercial driver's licenses will appear here

Skills

Front desk

Adobe Illustrator

Guest services

Insurance Verification

Medical Terminology

Food Production

Cash register

Security

Medical Billing

CPT Coding

Serving Experience

Security

Serving

Workers' Compensation

Food Safety

Medical Coding

Food Service

Anatomy Knowledge

Food Prep

Customer Service

Hospitality

Customer Support

Medical Records

Windows

Adobe Photoshop

Computer skills

Door-to-door

EMR Systems

Home health

Microsoft Office

Customer service

Medical Office Experience

Clerical experience

Typing

Photography

HIPAA

Medical Scheduling

Cooking

Remote access software

Data collection

Dietary Aide Experience

Busser

Adobe Photoshop

Medical Collection

Caregiving

Managed Care

ICD coding

Microsoft Word

Customer Care

Communication skills

Physiology Knowledge

Restaurant experience

Door-to-Door Experience

Dietary aide experience

ICD-10

Kitchen Experience

Cash handling

Drivin

Data Entry

I Graduated High school in 2013, from Cincinnati State STEM Academy.

I Graduated College in 2022, from Ultimate Medical Academy.

The gap is i went to ITT tech and the school closed, and i wasted my time for nothing. Had to be a mom while i figured life out. Then got back on that horse and stop withering in sorrow. Graduated college

Medical Billing ▪ Accounts Receivable ▪ Collections ▪ Co - Pay ▪ Deductibles ▪ Co - Insurance ▪ EOBs

Revenue Cycle Management ▪ Posting Payments ▪ Government (Medicare & Medicaid) ▪ Third Party Payers

Electronic Health Records (EHR ) ▪ Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) ▪ Workers Compensation ▪ Medical Office Procedures ▪ Scheduling

Insurance Verification ▪ Insurance Claim Processing ▪ CMS 1500 ▪ CMS 1450 (UB - 04) ▪ Front Office Operations

Medical Terminology ▪ Anatomy & Physiology ▪ HIPAA Compliance ▪ Medical Coding (ICD - 10 - CM, HCPCS, CPT)