Jaleesa Spencer

highest level of education: Bachelor degree
14 years in healthcare

major level of computer knowledge

fast learner 

flexible schedule

fast typist  

To obtain an entry/experienced level position in the medical field allowing me to utilize my education and training.

Skill Highlights

Professional Experience

Medical Assistant- Gastro                                                                                                                                                11/2019 to present 

Cincinnati Children’s                                                                                                                                                          Cincinnati, OH

• GI Nurse Line: pend medication prescription refills. Medical Assistants can collect information and assist in processing of forms. Medical Assistants can assist with non-triage phone calls.
• Assist care providers with procedures and physical exams of patients. Prepare patients for examination and treatment.
• Prepare examining rooms, weigh stations and work rooms daily, restocking as necessary. Assist in the maintenance of clinic equipment, including the washing of instruments, toys and preparation of other supplies. Understands and adheres to all applicable TJC and OSHA standards.
• Manage records per department policy. Assist with collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records and other information. Accurate and detailed data entry and document management. Demonstrate adherence to established documentation practices.

Customer Service Rep- Human Genetics                                                                                                                       5/2019 to 11/2019                                      

Cincinnati Children’s                                                                                                                                                          Cincinnati, OH

• Act in manner that maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your position.
• Provides assistance and services to patients, families, staff and external agencies in the completion of patient registration, admission and scheduling. 
• Investigates and resolves customer requests, questions or problems. –
• Receives telephone calls from customers inquiring about services or having problems. 
• Talks to the customer to learn questions and sources of problems. 
• Answers questions, applying knowledge of the assigned function and of CCHMC's policies and procedures. 
• Determines cause of problems; talks with coworkers to research problems and find a solution. 
  Ensures that the necessary data, information and forms are obtained and entered into the appropriate system.
• Talks to management to explain system errors or to recommend changes to the system.
• Contacts outside representatives to request information or assistance in resolving problems.

Program Coordinator                                                                                                                                    02/2017 to 4/2019

Community Supports Inc                                                                                                                               Cincinnati, OH

• Program Coordinators provide and oversee the direct services
• Hire, supervise, train and support staff that work with individuals served
• Monitor consumer finances, medication administration, and ensure all medical appointments are scheduled and attended as mandated
• Participate in an on-call rotation
• Work with and communicate with the teams involved in the consumer's life

School Based Navigator                                                                                                                              04/2016 to 02/2017

Primary Health Solutions                                                                                                                              Hamilton, Ohio

• identify and reduces barriers to care
• Schedule appointments and coordinate transportation to and from health center
• Coordinate immunization,vision and dental screenings in clinics for each school

Stand-By Emergency Service Rep                                                                                                                07/2013 to 10/2017

Cincinnati Children's Hospital                                                                                                                    Cincinnati, Ohio

• Emergency and Urgent Care Intake and Registration.
• Physician Coordinator: making outgoing consult calls for physicians on duty.
• Monitoring patient comfort level and needs while in the department.

Lead Patient Service Rep (Promoted in 2012)/Medical Assistant                                                                   01/2008 to 02/2016

UC Physicians                                                                                                                                             Cincinnati, Ohio

• Scanning into EMR
• Scheduling/Registration, prior authorization (meds/procedures), and appeals
• scheduling appt Phones notes, prescription refills, patient services, triage calls
• Supervisory Duties: payroll, Attendance, handling patient complaints, ordering supplies, hiring and retention
• Medical Assistant Duties: vital signs, EKG, administer vaccines, assisting with procedures.

Education and Training

Penn Foster: medical billing and coding; complete in 2025   

Masters: Human and Social Services                                                                                      Incomplete/2 classes remaining

Walden University

Bachelors: Healthcare Management                                                                                                                                2016

Brown Mackie                                                                                                                                             Cincinnati, Ohio

Associate of Applied Science: Medical Assisting                                                                                                            2008

Brown Mackie                                                                                                                                             Cincinnati, Ohio