- Work directly with an onshore/offshore IT support team responsible for operational performance of cloud-based data systems: Snowflake, Kafka, Airflow, AWS/S3, Lambda, CDAP, Tableau, etc.
- Provides 24x7 on-call support for all assigned production-related systems.
- Continuously provide SME knowledge to promote the operational health and monitoring of production environment of cloud-based systems
- Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.
- Support production escalations and manage issue through resolution to stabilize operational environment(s).
- Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.
- Complete special projects & tasks as directed by manager
- AWS/S3
- Snowflake
- Data Warehousing concepts and ETL experience
- SQL and procedural language
- Unix OS/scripting
- Bachelor's degree plus 3-5 years of experience in IT support and experience required
- Experience with ServiceNow and/or other ITSM system and ITIL
- Proven ability to troubleshoot application issues in a complex production environment
- Passion for recognizing and solving problems to deliver actionable business insights.
- Excellent communication skills, both verbal and written, and team skills necessary to work well with onshore and offshore team members.
- Tableau, WebFocus or comparable enterprise-level reporting tool exposure
- Kafka or Attunity proficiency
- AWS Lamda proficiency
- CDAP proficiency
- Airflow proficiency
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payments industry
- Time to support charities and give back to your community
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Roto-Rooter Cincinnati, United StatesOverview: · We have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati. · Responsibilities: · Your responsibilities will include: · Troubleshooting of computer hardware and software and other technolog ...
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Western & Southern Financial Group Cincinnati, United StatesWelcome to Western & Southern Financial Group – Our focus on creating value for our customers through everything we do is foundational to who we are. We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Sou ...
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6 days ago
Jobs for Humanity Cincinnati, United StatesCompany Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...
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Operations Support Analyst
2 days ago
Western & Southern Financial Group Cincinnati, United StatesWelcome to Western & Southern Financial Group – Our focus on creating value for our customers through everything we do is foundational to who we are. We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Sou ...
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System Support Analyst
1 day ago
FIS Global Cincinnati, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Engineering Travel Percentage : · 1 - 5%Job Description · Are you ready to unleash your full potential? We're looking for people who are ...
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Senior System Support Analyst
2 weeks ago
FIS Global Cincinnati, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 1 - 5%Job Description · Are you ready to unleash your full potential? We're looking for people who are passionate abou ...
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Senior System Support Analyst
1 week ago
FIS Global Cincinnati, United States OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 1 - 5%Job Description · Are you ready to unleash your full potential? We're looking for people who are passionate abou ...
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Onsite Support Analyst
6 days ago
US Tech Solutions Florence, United StatesJob Description: · "The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position responsible as a second point of escalation for the res ...
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Onsite Support Analyst
2 days ago
NR Consulting Florence, United StatesDuration:0-12 month(s) · Description/Comment:Pay rate : ***/hour · "The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position respon ...
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Onsite Support Analyst
1 day ago
US Tech Solutions Florence, United StatesJob Description: · "The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position responsible as a second point of escalation for the res ...
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Customer Support Analyst
6 days ago
KPI Solutions Inc Sharonville, United StatesAbout Kuecker Pulse Integration (KPI) · Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologi ...
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UM Support Analyst
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Abacus Mason, United StatesJob Description: Description/Comment: # Temp(s): 2 · Brand: Eyemed (7 year background check and 5 panel drug screening, including Exclusion Screenings) · Estimated Hours Per Week: 40 each · Hours: 8:30 - 5:30 pm (flexible) · Location: 100% onsite in Mason, OH · Role / Position T ...
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IT - Customer Support Analyst
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Cincinnati Financial Fairfield, United StatesMAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel. Job Description - IT - Customer Support Analyst **** · IT - Customer Support Analyst US-OH-Fairfield **Description** · **Make a difference with ...
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Field IT Support Analyst
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Reyes Holdings Hamilton, United StatesPay Transparency Statement: · The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and ...
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UM Support Analyst
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Abacus Mason, United StatesJob Description: Description/Comment: # Temp(s): 2 Brand: Eyemed (7 year background check and 5 panel drug screening, including Exclusion Screenings) Estimated Hours Per Week: 40 each Hours: 8:30 - 5:30 pm (flexible) Location: 100% onsite in Mason, OH Role / Position Title: UM Su ...
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Field IT Support Analyst
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Martin-Brower Hamilton, United StatesOverview: · Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest techn ...
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UM Support Analyst
5 days ago
Abacus Mason, United StatesJob Description: · Description/Comment: # Temp(s): 2 · Brand: Eyemed (7 year background check and 5 panel drug screening, including Exclusion Screenings) · Estimated Hours Per Week: 40 each · Hours: 8:30 - 5:30 pm (flexible) · Location: 100% onsite in Mason, OH · Role / Position ...
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Support Analyst III
4 days ago
Miami University Oxford, United StatesJob Title: · Support Analyst III · Salary/Grade: · Salaried · Hours Per Week: · 40 · Job Summary: · Under minimal direction, provide support to clients for relevant hardware and software. Function as a support resource and assist other support staff, providing ongoing guidance to ...
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Job in Switzerland: Credit Analyst
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Eclipse Solutions Fort Campbell North, United StatesJob in Zürich: To strengthen our credit portfolio management, we are looking for a CREDIT ANALYST (M/F/D) at our location in the heart of Zürich. YOUR NEW TASKS: * First point of contact for quantitative and qualitative assessment of corporate credit risks, including potential im ...
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Support Analyst III
1 week ago
Miami University Oxford, United StatesJob Summary: · Under minimal direction, provide support to clients for relevant hardware and software. · Function as a support resource and assist other support staff, providing ongoing guidance to the clients and support team. · Duties/Physical Demands: · Provide Tier III te ...
Senior System Support Analyst - Cincinnati, United States - Jobs for Humanity
Description
Job DescriptionPosition Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
1 - 5%Job Description
Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team
System Support Analyst Senior of Cloud Data Platform provides on-going support of critical data warehousing and reporting systems in an AWS-based environment. The Support Senior must be able to act independently to resolve highly complex problems.
What you will be doing:
What you bring:
Detailed and proven experience with:
Also:
Additional skills are a plus:
What we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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