Support Analyst III - Oxford, United States - Miami University

Miami University Oxford, United States

4 days ago

Technology / Internet

Description

Job Summary:
Under minimal direction, provide support to clients for relevant hardware and software.

Function as a support resource and assist other support staff, providing ongoing guidance to the clients and support team.

Duties/Physical Demands:

· Provide Tier III technical support to clients remotely or in the field by identifying, tracking, troubleshooting and resolving requests.

· Work on complex issues proactively identify potential areas that may cause future problems.

· Recommend and assess impact of customer service improvements.

· Troubleshoot II and III technology issues including software, hardware, audiovisual, and networking issues.

· Emergency ""on-call"" rotation

· Escalate complex problems that cannot be resolved within the TSS team, and work with other non TSS Tier II & Tier III staff in the organization to assure resolution.

· Train subordinate staff on balancing excellent customer service with efficient operations.

· Assist with managing workload of student staff to provide the adequate level of support to meet the desired service level agreement.

· Document solutions and work to provide excellent service and initiatives in the Knowledge Center Support Repository.

· Organize and develop training, consulting, resources, support, and troubleshooting for clients, to include network software, application software, workgroup utilities and audio visual equipment

· Actively seek and build positive relationships and serve as a liaison between areas within IT Services to coordinate technology projects requiring communication, sharing of information, and cooperation across many areas of expertise.

· Provide and/or share technical knowledge with other support staff in the resolution of problems/requests related to the designated system. Identify major incidents, outages and security incidents when they are happening.

· Develop and document resolutions or workarounds for incidents that lack documentation resolution.

· Mentor others in evaluation of new computer hardware, software and audio visual equipment for use at the University, leading teams and synthesizing recommendations.

· Mentor staff, in actively promoting a customer-oriented environment in which the client is treated professionally and courteously. Actively promote a customer-oriented approach throughout IT Services.

· Mentor staff on how to exhibit strong customer service skills including the ability to constructively, diplomatically, patiently, and successfully handle customer complaints, problems, questions, conflict, and suggestions.

· Participate in cross-functional projects. Identify roadblocks and report them to the team leadership.

· Mentor staff on how to identify symptoms and break problems into distinct and manageable parts; analyze and interpret root causes associated with a given problem; look at problems from other perspectives; seek other resources/expertise to define solutions; assist in solving intra-team problems.

· Write clearly and succinctly in a variety of communication settings and styles; get messages across that instigate appropriate actions.

· Demonstrate excellent oral and written communication skills including the ability to communicate technical information to a variety of audiences including end users and clients.

· Learn quickly and independently; seek opportunities to extend and deepen learning and effectively integrates new information and skills to enhance personal performance.

· Show initiative to make basic decisions in daily work where risk is low, saving manager time; gather inputs and come to practical/sensible solutions; identify and escalates more significant decision point appropriately.

· Accurately restate the opinions and needs of others; demonstrate patience and active listening.

· Apply principles and processes of service levels to work; identify/highlight service problems; seek to improve quality of service levels.

· Participate in professional development activities.

· Perform other related duties as required or assigned.

Support Analyst III

1 week ago

Miami University Oxford, United States

Job Title: · Support Analyst III · Salary/Grade: · Salaried · Hours Per Week: · 40 · Job Summary: · Under minimal direction, provide support to clients for relevant hardware and software. Function as a support resource and assist other support staff, providing ongoing guidance to ...
Business Analyst III

1 day ago

Global Force USA Cincinnati, United States

Role: Business Analyst III - W2 - Onsite (Local to Cincinnati, OH) · Duration: Long-Term · Location: Cincinnati, OH · Job Description · Full lifecycle application development · Designing, coding and debugging applications in various software languages. · Software analysis, code a ...
Actuarial Analyst III

23 hours ago

D.W. Simpson Fairfield, United States

Looking for a great company with a flexible schedule? Midwest insurance company is seeking an analyst to support efforts in small business commercial lines, explore new data sources, and expand their rating insurance policies knowledge. The ideal candidate would be a designated A ...
Installation Analyst Level III

1 day ago

Apex Systems Blue Ash, United States

Job#: · Job Description: · Required · Linux Experience (CentOS and Suse) - navigating in the operating system, checking log files, and running scripts. · Scripting - Bash/Python · Networking - Experience / understand of DNS and DHCP principles · Server Configuration/Patching - ...
Application Software Developer III

1 week ago

Miami University Oxford, United States

Application Software Developer III · Job no: 502958 · Department: Myaamia Center · Location: Oxford, OH · Work type: Salary Staff · Categories: Information Technology · Status: Full Time · Temporary: Yes · Job Title:Application Software Developer III · Hours Per Week: ...
Application Programmers

3 days ago

Miami University Oxford, OH, United States

Salary Staff · Categories: Information Technology · Status: Full Time · Temporary: Yes · Job Title:Application Software Developer IIIHours Per Week: 40 · Job Summary: Application Software Developer III to design, develop, modify applications, and to pursue the best solutions ...
Application Software Developer III

3 days ago

Miami University Oxford, OH, United States

Job no: 502958 · Department: Myaamia Center · Location: Oxford, OH · Work type: Salary Staff · Categories: Information Technology · Status: Full Time · Temporary: Yes · Job Title:Application Software Developer IIIHours Per Week: · 40 · Job Summary: Application Soft ...
Travel Physical Therapist

1 day ago

FlexCare Surgery Middletown, OH, United States

FlexCare Surgery is seeking a travel Physical Therapist for a travel job in Middletown, Ohio. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: ASAP · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Typ ...
Software System Analyst

1 week ago

Encore Talent Solutions Cincinnati, United States

Encore Talent is currently searching for a Business Systems Analyst III for an end client requirement. Must have analysis of business requirements and system designs, Business System Analyst, and Project Management and Business Analysis. · Full lifecycle application development ...
Travel Physical Therapist

2 days ago

FlexCare Surgery Middletown, OH, United States Temporary

FlexCare Surgery is seeking a travel Physical Therapist for a travel job in Middletown, Ohio. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: 05/20/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · ...
Quality Review Analyst II

1 week ago

Fifth Third Bank Cincinnati, United States

Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: The Quality Review Analyst II administers Quality Reviews for Mortgage Performing and Def ...
Software Engineer

3 days ago

V-Soft Consulting Group Cincinnati, United States

Software Engineer - Business Analyst III · Primary Location: Cincinnati, Ohio · V-Soft Consulting is currently hiring for a · Software Engineer - Business Analyst III · for our premier client in · Cincinnati, Ohio . · Education and Experience " · Undergraduate degree in com ...
Research Assistant III

7 hours ago

Cincinnati Children's Hospital Medical Center Cincinnati, United States

Expected Starting Salary Range: · SUBFUNCTION DEFINITION: The Research Assistant III will support the ACTION (Advanced Cardiac Therapies Improving Outcomes Network) DCC (Data Coordinating Center). Core responsibilities will include data analysis, abstract and manuscript preparat ...
Quality Review Analyst II

1 week ago

Fifth Third Bank, N.A. Cincinnati, United States

Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: The Quality Review Analyst II administers Quality Reviews for Mortgage Performing and De ...
First Contact Physiotherapist

2 days ago

FlexCare Surgery Middletown, OH, United States Temporary

FlexCare Surgery is seeking a travel Physical Therapist for a travel job in Middletown, Ohio. · Discipline: Therapy · ~ Shift: 8 hours, days · ~ Employment Type: Travel · Stroke Certified Level III Trauma Facility · FlexCare Surgery Job ID #JOB Pay package is based on 8 hour ...
First Contact Physiotherapist

1 day ago

FlexCare Surgery Middletown, OH, United States

FlexCare Surgery is seeking a travel Physical Therapist for a travel job in Middletown, Ohio. · Discipline: Therapy · ~ Start Date: ASAP · ~ Shift: 8 hours, days · ~ Employment Type: Travel · Stroke Certified Level III Trauma Facility · FlexCare Surgery Job ID #JOB Pay pack ...
Software Engineer

1 week ago

V-Soft Consulting Cincinnati, United States Contract

Software Engineer - Business Analyst III · Primary Location: Cincinnati, Ohio · V-Soft Consulting is currently hiring for a Software Engineer - Business Analyst III for our premier client in Cincinnati, Ohio. · Education and Experience »Undergraduate degree in computer engineerin ...
Business Analyst

1 week ago

RADCUBE | Rapid Technology Solutions Cincinnati, United States

TECHNICAL SKILLS · Must Have · Excellent communication skillsExperience creating and executing test scriptsExperience documenting and gathering requirements with project stakeholdersPrefer ACBS experience but will consider experience with other Loan Servicing platforms (LoanIQ, A ...